Senior Engineer - Customer Support

Role holder will be based in the region to ensure Customer Satisfaction, Business Growth through Service Promotion and effective Service Reach.

Role & responsibilities

• To ensure an efficient complaint resolution system through trend analysis, identifying gaps. Address the identified gaps through continuous training programs.
• To monitor the product feedback & ensure the performance of new products by providing necessary technical support.
• To conduct dealership audits and take the necessary actions to ensure systems and process are in line with organizational standards.
• Achieve revenue growth and profitability at dealer points through initiatives.
• To track and monitor the competitor & OEM products, reach and performance and report timely.
• CSI score enhancement

Preferred candidate profile

• An Engineering graduate with 4-7 years in the Auto / Tractor industry. Should have been in after sales function
• Good communication skills, proven ability to build relationships and work with multiple stakeholders