Senior Engineer- Customer Support || Noida

Job highlights

• PG: . 5+ Years. Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users

Server Administration

• Manage and support Windows Server environment.
• Monitor server health, performance, and availability.
• Handle Active Directory, DNS, DHCP, Group Policy, and file server management.
• Perform server installation, configuration, patching, and upgrades.
• Troubleshoot hardware and software-related server issues.
  Exchange Support
• Administer and support Microsoft Exchange environment.
• Create and manage user mailboxes, distribution groups, and mail flow policies.
• Troubleshoot email delivery, Outlook connectivity, and synchronization issues.
• Manage backup and recovery of Exchange databases.
• Coordinate with OEM/vendors for critical issues.
  Network Support
• Monitor and troubleshoot LAN/WAN/network connectivity issues.
• Configure and support switches, routers, firewalls, and Wi-Fi infrastructure.
• Handle IP addressing, VLAN configuration, and network performance monitoring.
• Coordinate with ISP/vendors for link outages and network escalations.
• Ensure network security and compliance standards are maintained.
  Client Support Operations
• Provide onsite technical support to end users and client IT teams.
• Attend incidents, service requests, and escalations within defined SLA timelines.
• Maintain daily health check reports and incident documentation.
• Coordinate with remote support teams for issue resolution.
• Participate in preventive maintenance activities.
• Ensure proper asset management and documentation.

Salary:

As Per Market Standard

Other Benefits:

As Per Company Norms

Industry:

IT System Integrators

Functional Area:

Hardware Networking

Role:

Engineer

Desired Candidate Profile

Education-

UG:

B.E,B.Tech,BCA,MCA OR Similar

PG:

5+ Years

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.