Senior Engineer, IP Delivery

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.

Senior Engineer, IP Delivery

Job ID: 36836

Location: Gurgaon/ Bangalore

Employee Type: Full Time

Shift: 247 Rotational Shift

Why we need this role

We are seeking an experienced IP Engineer to manage the provisioning and configuration of IP services, including Internet Access, MPLS L3 IPVPN, SD-WAN (Versa), and Cloud-based solutions, in alignment with customer contracts. The role involves supporting global and customer-specific projects, contributing to new product development initiatives, and adhering to Engineering/TAC guidelines. The candidate will also be responsible for handling change requests and planned activities both during and outside business hours, for internal and external stakeholders. This position carries end-to-end accountability for IP service delivery, including configuration and activation across the COLT network, operating within a multi-vendor, multi-technology environment.

What you will do

• Configure and test IP services across Colt s network, including Internet Access, IPVPN, cloud-based services, IQNet platforms and SD-WAN, ensuring delivery in line with customer contracts and agreed timelines.
• Coordinate with cross-functional teams to manage installation, activation, and end-to-end testing of IP services. Work extensively with core network technologies such as IP and MPLS protocols (OSPF, BGP), MPLS L3VPN/L2VPN, and switching technologies (VLANs, STP, VXLAN, overlays).
• Ensure KPI compliance with a target achievement of >98%.
• Maintain high-quality deliverables with a strong focus on accuracy and a target of zero errors.
• Perform real-time updates and closures in Order Handling Systems (Siebel) and workflow tools such as XTRAC.
• Proactively manage daily escalations and operational issues, ensuring timely resolution.
• Deliver complex and bespoke customer solutions with precision and efficiency.
• Facilitate and lead regular stakeholder calls across regions (India, Europe, USA, and Asia).
• Independently drive Kaizen/CSI initiatives and improvement projects across functions and global service delivery teams.
• Manage complex customer projects independently, ensuring seamless execution throughout the delivery lifecycle.

What were looking for

Skills & Experience

• ~ 5+ years of experience in provisioning and configuration of IP services, including Internet Access, , MPLS, SD-WAN and DCA for both standard and bespoke customer solutions.
• Bachelor s degree (B. Tech/B.E.) in Electronics & Communication, Electronics, Computer Science, Information Technology, or a related field.
• Cisco CCNA certification is mandatory; CCNP certifications are desirable. Working knowledge equivalent to Juniper Networks Certified Internet Associate (JNCIA-ER) is preferred.
• Strong conceptual understanding of networking technologies across Cisco, Juniper, and SD-WAN platforms (e.g., Versa).
• Proven experience in configuring IP services such as Internet Access, IPVPN, and SD-WAN in accordance with customer contracts.
• Solid foundation with hands-on experience in networking technologies, including IP and MPLS protocols (BGP), MPLS L3VPN/L2VPN services, and switching technologies (VLANs, STP, VXLAN, overlays).
• Basic knowledge and practical exposure to SDWAN technologies.
• Experience supporting migration projects aligned with New Product Development and Engineering/TAC guidelines.
• Willingness to support planned works and change requests outside business hours for both internal and external stakeholders.
• Strong troubleshooting skills for Internet and MPLS configuration issues.
• Exposure to automation and future technologies, with knowledge of Python or other scripting languages to drive continuous process improvement in Service Delivery.

What we offer you: Looking to make a mark

At Colt, you ll make a difference. Because around here, we empower people. We don t tell you what to do.

Instead, we employ people we trust, who come together across the globe to create intelligent solutions.

Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want.

We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better.

Diversity and inclusion

• Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you ll be encouraged to be yourself because we believe that s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth.

Most recently we have:

• Signed the UN Women Empowerment Principles which guide our Gender Action Plan
• Trained 60 (and growing) Colties to be Mental Health First Aiders
• Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages .

Benefits

Our benefits support you through all parts of life, for both physical and mental health.

• Flexible working hours and the option to work from home.
• Extensive induction program with experienced mentors and buddies.
• Opportunities for further development and educational opportunities.
• Global Family Leave Policy.
• Employee Assistance Program.
• Internal inclusion & diversity employee networks.

A global network

• When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring - take a look at Our People site including our Empowered Women in Tech.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.