Senior Engineer – IT Asset Management

Job Title: Senior Engineer – IT Asset Management

*Client:* Unisys

*Location:* Bangalore

*Work Mode:* Hybrid

*Experience:* 3+ Years

*Budget:* Up to ₹14 LPA

*Reports To:* Service Mapping Lead / CMDB Lead

Job Summary

We are looking for a *Senior Engineer – IT Asset Management* with strong hands-on experience in *ServiceNow CMDB, Discovery, and Service Mapping*. The role will be responsible for supporting CMDB operations, maintaining accurate CI relationships, building and validating service maps, and ensuring CMDB data quality and alignment with CSDM standards.

Key Responsibilities

* Build, maintain, and support *ServiceNow Service Maps*.

* Manage CMDB data quality, CI relationships, reconciliation exceptions, and remediation activities.

* Validate service dependencies with service owners, application owners, and technical SMEs.

* Support *ServiceNow Discovery* operations and investigate discovery and service mapping issues.

* Maintain accurate CI relationships and dependency mappings.

* Perform service map reviews, certification, and periodic validation activities.

* Identify and resolve CMDB data quality issues and mapping-related exceptions.

* Prepare operational reports and document exceptions.

* Support CMDB governance, compliance, and audit requirements.

* Collaborate with infrastructure, application, cloud, and ITSM teams to maintain accurate service visibility.

Required Skills

* 3+ years of hands-on *ServiceNow CMDB* experience.

* ServiceNow *Discovery*.

* ServiceNow *Service Mapping*.

* Strong understanding of *CSDM*.

* CI lifecycle management.

* CI relationship and dependency mapping.

* CMDB data quality and reconciliation.

* Experience working with infrastructure and applications.

* Exposure to cloud platforms and ITSM processes.

* Strong analytical and troubleshooting skills.

* Excellent stakeholder communication and collaboration skills.

Success Measures

* CMDB data quality and compliance scores.

* Service mapping throughput and quality.

* Accuracy of CI relationships and service dependencies.

* Timely resolution and closure of CMDB and service mapping issues.

* Successful completion of service map reviews and certifications.

Pay: Up to ₹1,400,000.00 per year

Work Location: In person