Senior Engineer- It Technical Support(L2)

Job Summary

What you can look forward as Senior Engineer- IT Technical Support(L2):

Responsibilities

• Data Onboarding Excellence
  • Successful onboarding of customer fleets (vehicles, devices, configurations) into platform within SLA
  • Standardized and validated data integration pipelines (SQL, CSV/JSON/XML ingestion). Reduced onboarding errors through data validation and mapping improvements
• Technical Support Issue Resolution
  • Resolution of complex L2 data ingestion and SQL issues within defined SLA
  • Consistent troubleshooting standards and reusable SQL scripts. Reduced recurrence of ingestion and configuration issues
• Process Improvement Scalability
  • Identification and elimination of recurring onboarding/data issues (root cause driven)
  • Implementation of improvements to onboarding workflows and data validation processes. Contribution to scalable onboarding standards across Bus Connect
• Documentation Knowledge Management
  • Uptodate onboarding documentation, troubleshooting guides, and SQL templates
  • Structured knowledge base enabling faster resolution and onboarding
• CrossFunctional Collaboration
  • Clear escalation and resolution of product defects with Development/Product teams
  • Feedback loops translating customer/data issues into product improvements

Your Profile

• Bachelor degree in Engineering Domian(BE/BTECH) with Min 5+ Yrs in IT Technical Support using SQL SERVER
• Willing to work in European shifts
• Knowledge and expertise in:
  • Master data management systems such as SQL server, Profisee, and Informatica MDM.
  • Software like: Jira, Confluence, MS office, MS teams, (SAP and Salesforce are an advantage)
  • Data transformation and ingestion workflows (CSV/JSON/XML formats, data cleaning, validation)
  • Modern Linux distributions and Bash are an advantage
• Proven ability to identify inefficiencies and drive process improvements. Solutionoriented with capability to challenge existing processes and propose optimizations

Contact

Veerabrahmam Darukumalli