SENIOR ENGINEER - Network Troubleshooting

Branch Incident Management

• Monitor and respond to branch-related incidents, including:
  • Branch connectivity outages
  • SD-WAN tunnel failures
  • WAN circuit issues (primary/secondary links)
  • Branch device down alerts
• Analyse and act on alerts raised via SD-WAN, SolarWinds, and monitoring tools.
• Perform initial diagnostics:
  • Verify primary vs secondary carrier status
  • Check link flapping and uptime
  • Validate branch reachability and health
• Restore service or escalate issues based on defined runbooks.

Carrier SD-WAN Coordination

• Coordinate with telecom carriers and SD-WAN providers for:
  • Circuit outages
  • Packet loss / latency issues
  • Carrier-acknowledged incidents
• Open, track, and manage carrier tickets through resolution.
• Provide timely updates and ETAs to stakeholders.

Branch Monitoring Health Checks

• Monitor branch infrastructure health, including:
  • SD-WAN appliance status
  • Branch network devices (routers, switches)
  • Site availability indicators
• Identify recurring branch issues and participate in problem analysis.
• Work with Network Engineering on long-term fixes for unstable sites.
• Major Incident Support
• Participate in major incident (MI) bridges where branch outages impact business operations.
• Support Situation Managers with technical updates, timelines, and validation.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.