Senior Engineer Service Support

SUMMARY
Job Description Senior Engineer Service Support
Position Details

• Designation: Senior Engineer Service Support
• Department: Service Support
• Location: Ahmedabad / Bangalore / Mumbai/ Jaipur / Hyderabad
• Experience: 3 4 Years
• CTC: Up to 4.8 LPA
• Employment Type: Full - Time
• Industry: After Sales Service / Service Engineering

Job Summary

We are looking for an experienced Senior Engineer Service Support to handle after-sales service activities, customer complaints, service calls, AMC/spares support, troubleshooting, and coordination with service partners. The ideal candidate should have strong technical knowledge, customer-handling skills, and experience in service support operations.

Key Responsibilities

• Handle and ensure timely closure of service, warranty, and non-warranty calls .

• Attend to customer complaints and ensure effective resolution with proper Root Cause Analysis (RCA) .

• Provide technical support for installation, commissioning, troubleshooting, and maintenance .

• Coordinate with Service Partners and Authorized Installation Contractors for service activities.

• Support AMC and spares business, including spares identification, selection, quotations, and order follow - up.

• Monitor service/project status and provide timely updates to customers and the Head Office.

• Conduct product demonstrations, technical training, and product awareness sessions when required.

• Support performance audits, service quality initiatives, and process improvement activities.

• Help minimize Quality Assurance Risks (QAR) and Cost of Poor Quality (COPQ) .

• Coordinate with internal teams for timely resolution of technical and customer-related issues.

• Maintain proper service records, reports, and customer information in CRM/SAP .

• Support techno-commercial discussions with customers and service partners.

• Travel to customer/project sites as required.

  Requirements

• Diploma / B.E. / B.Tech in Mechanical / Electrical Engineering or a relevant technical discipline.

• 3 4 years of experience in After Sales Service, Service Engineering, Technical Support, or Customer Service.

• Strong exposure to service support, troubleshooting, AMC, and spares management .

• Good knowledge of RCA, FMEA, site handling, and maintenance activities .

• Excellent customer handling and communication skills.

• Good techno-commercial and negotiation abilities.

• Proficiency in CRM, SAP, and MS Office .

• Strong analytical and problem-solving skills.

• Result-oriented approach with good coordination abilities.

• Willingness to travel extensively to customer and project sites.