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Senior Engineer Tech Support- Avaya

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Onsite

Senior Engineer Tech Support- Avaya

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Senior Engineer Tech Support- Avaya

2 months ago

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Important information


Contract type:

Permanent

Salary:

₹1,000,000 – ₹2,000,000 / year

Location:

Pune, Maharashtra, India

Work mode:

Onsite

Published on:

13 August 2026

What they need


Roles and Responsibilities

  • Provide technical support for Avaya communication systems, including Avaya CMS, Avaya Aura, Avaya PBX, Avaya AES, Media Gateway, SBC, SM & Avaya Communication Manager.
  • Troubleshoot complex issues related to voice and data communications using various tools such as Wireshark etc.
  • Collaborate with cross-functional teams to resolve customer complaints and improve overall service quality.
  • Develop and maintain documentation of troubleshooting procedures and knowledge base articles.
  • Participate in on-call rotation for 24/7 support team.

Desired Candidate Profile

  • 10-16 years of experience in telecom domain with expertise in Avaya products (CMS/Aura/PBX/AES).

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