Senior Engineer, Tech support

Job highlights

• . Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users

Nagarro Software Pvt. Ltd is looking for Senior Engineer, Tech support to join our dynamic team and embark on a rewarding career journey

• Issue Resolution: Provide timely and effective technical support to end-users, addressing hardware, software, or network-related issues
• This may involve diagnosing problems, identifying root causes, and implementing solutions
• Customer Assistance: Interact with customers or end-users to gather information about technical issues and guide them through troubleshooting steps
• Troubleshooting: Use diagnostic tools, knowledge bases, and problem-solving techniques to identify and resolve technical problems
• This may involve remote support or on-site assistance
• Documentation: Maintain records of customer interactions, including issues reported, solutions provided, and any relevant documentation or reference materials
• Product Knowledge: Stay up-to-date with the features, specifications, and functions of the products or systems being supported to provide accurate and effective assistance
• Hardware and Software Support: Offer support for both hardware (eg, computers, printers) and software applications (eg, operating systems, productivity software)
• Escalation: Escalate complex or unresolved issues to higher-level technical support or development teams and follow up to ensure prompt resolution

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.