Senior Engineer / Technical Lead - Key Customers

We're Hiring: Senior Engineer / Technical Lead – Key Customers

Are you a seasoned technology leader who's the person everyone calls when things get tough? Do you enjoy being a trusted advisor to customers, solving the problems no one else can, and making things better every time you touch them? If so, we want to hear from you!

About Securecom

At Securecom, we're not just about IT. We're about people, partnerships, and progress. We deliver cutting-edge solutions with a people-first mindset, and we're looking for someone who shares our passion for excellence and innovation.

The Role

This is a senior role supporting our Key customer base. You'll be the technical lead and final point of escalation (L3) for our most important clients. You'll act as their trusted technical consultant, lead complex projects from design through delivery, and drive continuous improvement across our customers' environments and our own engineering practices.

What You'll Be Doing

• Act as the L3 escalation point, owning and resolving complex, high-impact technical issues through root cause analysis and permanent fixes.
• Serve as a trusted technical consultant to Key clients, advising on roadmaps, risk, modernisation, and best practice.
• Lead end-to-end delivery of cloud and infrastructure projects, including scoping, design, implementation, and handover.
• Drive continuous improvement by spotting recurring issues, improving processes, standards, and automation, and raising service quality.
• Provide technical leadership and mentoring to engineers, lifting capability across the team.
• Work closely with architects, account managers, and delivery teams to shape solutions and bring them to life.
• Produce high-quality documentation, design artefacts, and knowledge base content.
• Stay ahead of the curve, particularly across Microsoft Cloud technologies.

What You Bring

• 15+ years' experience in IT engineering or infrastructure, with at least 10 years in project delivery.
• Proven experience as a senior or lead engineer and escalation point in a managed services or consulting environment.
• Deep hands-on expertise across the Microsoft stack (Azure, Microsoft 365, Entra ID, Intune, Windows Server), Hyper-V, and networking.
• A track record of driving continuous improvement, including security uplift, process, automation (e.g. PowerShell), and service outcomes.
• Strong consulting and stakeholder skills, with the confidence to engage from engineers through to executives.
• Excellent communication, documentation, and customer service skills.
• A current NZ driver's licence and a reliable, work-ready vehicle.
• Bonus: MSP experience & Senior-level certifications (e.g. Microsoft Expert, Cisco) and ITIL or project methodology knowledge.

Why Join Us?

• Collaborative, inclusive culture (with a pool table and arcade games!)
• Career growth and leadership development pathways
• Work with enterprise tech in diverse environments
• Ongoing learning and certification support

Requirements added by the job poster

• Authorised to work in New Zealand
• 15+ years of Technology, Information and Internet experience
• 10+ years of project delivery experience