Senior Engineer (Training & Capability Development)

[What the role is]

Support engineering capability development across CAAS and the digitalisation of selected operational workflows through IT Service Management (ITSM) platforms.

The role supports capability development, user readiness, and the transition from manual processes to standardised digital workflows, in line with operational and governance requirements.

[What you will be working on]

1. Training & Capability Development

• Coordinate and support the implementation of structured technical training programmes aligned with organisational needs
• Work with system owners, subject matter experts, and training providers to support the preparation of user guides, learning resources, and training materials, where required
• Align training plans with competency frameworks and certification requirements, where applicable.

2. ITSM Workflow Transformation

• Support the migration of existing workflows and processes to ITSM platforms
• Translate operational processes into digital workflows (e.g. incident, change, service request, maintenance tasks) in consultation with process owners and platform teams
• Support requirements gathering, testing, and workflow rollout in collaboration with platform teams and vendors.
• Support user readiness and adoption for ITSM-enabled workflows in collaboration with process owners, platform teams, and vendors

3. Programme Delivery & Continuous Improvement

• Support capability development initiatives through implementation, feedback, and performance tracking
• Use appropriate learning methods and tools, including digital approaches where suitable
• Align capability development efforts with system enhancements and operational changes

4. Competency & Certification Management

• Support the administration and periodic review of competency frameworks and certification tracking
• Identify capability gaps and recommend targeted development interventions

5. Change Management & Stakeholder Engagement

• Support user adoption and knowledge transfer for ITSM-enabled workflows
• Collaborate with internal teams, training providers, and vendors to support implementation and adoption

[What we are looking for]

Core (Must-Have)

• Trained in Engineering or related discipline
• Experience in engineering or operational environments involving mission-critical or high-reliability systems
• Experience in capability development, knowledge transfer, or training support
• Ability to coordinate capability development initiatives, manage stakeholders, and facilitate knowledge transfer in an operational environment
• Strong stakeholder engagement and communication skills

Preferred (Good-to-Have)

• Experience with ITSM platforms or workflow digitalisation
• Knowledge of ITIL processes (Incident, Problem, Change, Service Request)
• Familiarity with digital learning tools, simulation systems, or LMS platforms
• Experience in competency frameworks or certification processes
• Experience working with vendors and external partners
• Awareness of relevant regulatory or industry standards would be advantageous.

Key Competencies

• Strong technical foundation and ability to support user adoption, knowledge transfer, and stakeholder coordination
• Structured and analytical, with a focus on continuous improvement
• Effective communication and stakeholder management skills
• Proactive, adaptable, and able to work effectively in a changing operational environment