Senior Engineer, Wintel

To provide support for Virtualization Infrastructure & Wintel Servers (Hardware and Operating Systems), Physical and Virtual Servers

The Engineer is responsible for:

• Level 1, 2 and 3 problem resolution. 24 x 7 availability to attend critical system issues
• Daily health check on environment and report if any issues
• Under minimal supervision partner with other teams to plan, coordinate, design, configure,

Install, and maintain Intel based systems.

• Review, maintain and monitor system reliability and performance.
• Install and configure new server hardware and operating system
• Perform patching and updates on server OS and Hardware
• Review and enforce security and server policy.
• Involve in Incident & Problem logging, RCA, Problem Management log
• Act as technical project leader for projects with small budgets or limited duration.
• Work with vendors and partners to ensure hardware and software are delivered/configured according to specification.

PART 3: KEY ACCOUNTABILITIES & OUTCOMES

It pertains to what are the main areas in which a job must achieve end-results to achieve the purpose. Maximum of 8 Key Accountabilities only.

Principal Accountabilities

Describe the key activities that you are expected to achieve. Start with the most important

Outcomes/ deliverables targeted

Major Challenges in achieving the outputs

Accountability

1. Provide 1st, 2nd.Level and 3rd.Level support on the day to day operation covering Servers (Hardware and Operation System)

2. Participate in tier 1/2/3 calls and provide relevant input on incident resolution

3,.Ensuring Servers are available and with good performance, always to ensure business are able to operate Provide Standby Support

Problem resolution is within agreed SLA for Tier 1 and Tier 2 and Tier 3 inciden

4. Tier bridge incidents could come from different technologies, narrowing down the issue to be prioritized

5. Collaborate with other IT team to resolve complex technical problem. Participate on escalation call Tier 1 and Tier 2 and Tier 3 incident

6. Ensuring the proposed solution is as per Maybank standards and no impact to the existing infrastructure

7. No escalation of issues.

Some issues may be more complex and involves other teams3. Audit Management. Participate in Audit kickoff, review and closing

Ensuring all the audit items are followed up, closed and in compliance within committed timeline.

No audit and compliance issue.

Getting approvals to mitigate or address audit items.

4. Oversee the deployment of Windows servers, including installation, configuration and troubleshooting

• Review and validate periodic deployment/capacity reports to ensure capacity, performance and availability are at optimum level.
• Review and document changes to existing servers to avoid system interruption and business impact
• Monitor and manage the resolution of problems within infrastructure, including identification of root cause analysis
• Engage with Vendors and others internal teams for planned maintenance activities
• Ensure documentations are maintained and updated regularly
• Participate on Standby schedule
• Participate on planned maintenance activities
• Deliver projects according to SLA
• Deliver servers according to Maybank best practices & SOP.

Changes to requirement or direction of project.

System Design and Deployment

• Under minimal supervision partner with other teams to plan, coordinate, design, configure,

install, and maintain Intel based systems

• Attend weekly Infra Solution Architect Review (ISAR) meeting.
• Ensuring the proposed solution is as per Maybank standards and no impact to the existing infrastructure.
• Install and configure new server hardware and operation system according to back standard and policies
• Ensure that proper monitoring, backup is in place before system go-live
• Attend to project meeting and discussion
• Delivery system and configuration according to project timeline

1. Smooth and successful system implementation

No audit findings

1. limited exposure & experience in this area

6. Meet SLA and Business expectation

7. Achieve System Availability, response time, services availability and Problem resolution based on SLA with maximum tolerance of 10% of incidents per year - Quarterly

8. Measurement of change based on standard Change policy with:-

• maximum change creation of 3 days prior

the activity and closure in timeline manner - monthly

• attendance in weekly Change Advisory Board meeting

1. Review and follow up WSR report (All ticket, Change activity, Audit and SR/WO)

2. Review and update of hour by hour plan and documentations.

3. Participate in Disaster Recovery activities

PART 4: EDUCATION, EXPERIENCE, CERTIFICATIONS, SPECIFIC SKILLS & COMPETENCIES

State the acceptable requirement for the job in terms of education, professional experience, certifications and job specific skills & competencies for satisfactory performance of the job.

EDUCATION

Key-in the required educational background / level required for the Job

Candidate must possess at least a higher Diploma or Degree in Computer Science / Information Technology / Engineering / telecommunications network or equivalent.

CERTIFICATIONS/REGULATORY CERTIFICATIONS

Key-in any certification/s required for the job (if any)

1. VMware Certified Professional (VCP-DCV) (preferred)
2. Nutanix Certified Associate (preferred)
3. Cisco Certified Network Associate (Data Center) (preferred)
4. Microsoft Certified Professional (preferred)
5. Zerto Certified Associate (preferred)

JOB SPECIFIC SKILLS & COMPETENCIES REQUIRED

Key-in (if any) Job Specific Skills and Competencies required not mentioned in the Skills Family Competency Framework.

1. Good communication and interpersonal skills.
2. 5 or more years of experience on Microsoft Windows Operating System, VMware vSphere, and Nutanix - Design, Deployment and maintenance
3. Server Hardware OS Installation and troubleshoot (Rack Mount Servers, Local RAID Setup, Firmware upgrades, Blade Server Concept, Parts Replacement)
4. Server OS troubleshoot (Memory Dump, Network Trace, Performance Counters)
5. Windows Server OS Maintenance (OS clean up, Windows Updates and Patches)
6. Operation System Installation and configuration (Windows Cluster Setup, Internet Information Services, Remote Desktop Services)
7. Intermedium knowledge of Microsoft Active Directory (User Creation, GPO settings, DNS,)
8. Operation System Performance Monitoring (CPU, Memory, Disk)
9. Operation System Security controls, Hardening,
10. Knowledge of Network Concepts (DNS, DHCP, Routing, IP, Load balancing, VLAN)
11. Basic Network troubleshooting Skills (IP Settings, Route Table, Network Package Capture, Traceroute)
12. Server Virtualization Concepts (Virtual Machines, Hypervisor, vCenter)
13. Server Virtualization knowledge (Create Virtual Machine, Perform Snapshot, Change Virtual Machines Settings, Perform P2V/V2V migrations)
14. Storage Concepts (RAID, Storage Controllers, HBA Cards, Filesystems)
15. Experience with Windows patching procedures (WSUS or SCCM)