R
Robinhood
Senior Engineering Manager (Agent Experience)
Skills
IOSProduct StrategyAIFinancial Planning
1 month ago
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Important information
Contract type:
Permanent
Salary:
$264,000 – $310,000 / year
Location:
Menlo Park, CA, USA
Work mode:
Onsite
Published on:
12 September 2026
What they need
- We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards
- The Customer Experience Engineering team at Robinhood sits at the intersection of cutting-edge AI and real human impact. We build the systems that power how millions of customers get support — from intelligent chatbot deflection and ticketing tools to a first-of-its-kind private wealth product called Concierge, designed for high-net-worth customers. Our team of engineers spans iOS, Android, web, backend, and LLM/AI specializations, working closely with dedicated product managers and data scientists to ship products that set a new bar in the fintech space. We move fast, we iterate, and we take quality seriously
- As the Senior Engineering Manager for Agent Experience, you’ll own the engineering execution of one of Robinhood’s most ambitious and high-visibility zero-to-one products. You’ll lead a team of engineers building premium, AI-powered features — natively within the Robinhood app for our highest-value customers. This role requires a leader who is comfortable navigating ambiguity, aligning closely with product leadership, and delivering reliably in a fast-moving environment with executive visibility. You’ll be a key voice in shaping both the technical direction and the culture of this team!
- At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams
- Lead and develop a high-performing engineering team of ~15, owning hiring, performance, and career development across the full stack (iOS, Android, web, backend, and LLM/AI)
- Partner closely with product managers and data scientists to define and execute the Concierge product roadmap, from initial scoping through launch
- Drive delivery of complex, zero-to-one product features — including AI-powered financial planning tooling
- Navigate ambiguity and product direction changes with clarity and composure, maintaining team focus and momentum through shifting priorities
- Represent the engineering team in executive-level discussions, communicating progress, risks, and tradeoffs clearly to senior leadership and the C-suite
- Establish proactive quality measures, reliability standards, and engineering best practices suited to a high-risk, customer-facing product
- Champion a culture of accountability, technical excellence, and continuous improvement within your team- Proven ability to build and maintain service reliability standards and proactive quality practices on consumer-grade systems
- 8+ years of software engineering experience, with 3+ years in an engineering management role leading teams of 10 or more
- Experience building or scaling zero-to-one products, including navigating high ambiguity and frequent direction changes
- Excellent communication skills — written and verbal — with the ability to create clarity from complexity
- Familiarity with LLM/AI systems, or experience working alongside teams building AI-powered features
- Strong cross-functional partnership skills — you’ve worked closely with product managers to define roadmaps and translated business goals into clear engineering plans
- Comfort presenting to and engaging with senior leadership and C-suite stakeholders, including managing expectations in high-visibility settings
- Demonstrated track record leading user-facing product development, ideally in consumer fintech, wealth management, or a high-stakes customer experience domain
- Experience in regulated financial products or familiarity with wealth management offerings (tax, estate planning, etc.)
- Background in both platform/infrastructure and product engineering, enabling strong technical breadth across the stack
- Experience supporting a team through organizational transitions or leadership changes
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