Senior Engineering Manager

Who you are

• This role requires people leadership, thought leadership, deep technical expertise, strong architectural judgment, and a keen understanding of the scientific method to ship and refine real product through iterative experimentation
• Experience leveraging or critically evaluating how AI can be integrated into work processes, decision-making, or problem-solving. This includes using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's impact on the business or industry
• 10+ years of related engineering experience, including 3+ years leading and managing engineering teams (including managers or team leads), or equivalent practical experience
• Strong experience building and operating large-scale distributed systems, enterprise platforms, data-intensive products, cloud-scale infrastructure
• Deep understanding of system design for scale, reliability, observability, fault tolerance, data quality, security, and production readiness
• Strong technical depth in Java, Golang or similar programming languages
• Strong judgment in balancing long-term architecture with pragmatic execution, customer impact, engineering velocity, and business priorities
• Experience mentoring senior engineers, raising engineering standards, and building reusable patterns that create leverage across teams
• Proven ability to define technical direction, influence architecture across teams, and translate ambiguous product strategy into executable engineering plans
• Ability to lead through formal authority and technical credibility alike, building alignment across peer engineering, Product, Design, Security, Operations, Sales, and Customer Success organizations
• Experience with enterprise IT operations management, Agentic AI, Harness engineering, is a strong plus

What the job involves

• As a Senior Manager of Engineering, you will lead the teams that architect and build assistive and autonomous AI-native products to usher customers (IT departments using our IT operations management applications) into an agentic-first era
• The work will span large-scale distributed systems, data ingestion, context creation and utilization, agentic harnesses, cost optimization, and agentic feedback loops to ensure value realization for our customers
• You will be accountable for the growth, health, and delivery outcomes of your teams
• Own technical strategy and delivery for your teams
• Set architectural direction, hold the bar on quality and reliability, and stay close enough to the work to validate hypotheses through evidence, not theory
• Hire, coach, and develop engineers, tech leads, and managers. Build inclusive, high-performing teams with clear career paths and durable ownership
• Identify and address value realization gaps in products that exist but aren’t delivering expected outcomes
• Diagnose root causes (architecture, UX, data quality, feedback loops, cost) and direct targeted improvements
• Establish architecture patterns, engineering standards, and operating rhythms specific to your problem domain
• Document tradeoffs, rationale, and implementation guidance to help teams move faster and make consistent decisions
• Collaborate across ITOM engineering teams to share learnings, validate approaches, and accelerate adoption of patterns that work
• Collaborate with stakeholders across Product, Design, Security, Operations, Sales, and Customer Success — aligning on roadmap and release readiness, meeting security and compliance requirements, and feeding field and customer signal back into engineering priorities
• Qualifications

Benefits

• Generous family leave
• Matched donations
• Annual learning stipends
• Flexible PTO
• Competitive retirement plan
• Paid volunteer time