Senior Engineering Manager

Who you are

• 10–15 years of software engineering experience, with 4–7 years in engineering management roles
• Deep technical expertise in distributed systems, APIs, and systems design
• Proven experience leading teams in regulated domains such as fintech, payments, or lending
• Demonstrated ability to define and deliver complex technical strategies that align with business goals
• Strong track record of building high-performing teams and mentoring engineering leaders
• Excellent communication and cross-functional collaboration skills
• Experience building technology in fintech, lending, payments, servicing, or another regulated environment
• 7+ years of engineering management experience
• Experience leading both product and platform-oriented engineering teams
• Strong product judgment and the ability to connect technical decisions to business outcomes
• Experience modernizing or evolving complex technical platforms while continuing to deliver customer-facing features
• Experience partnering closely with Product, Design, Operations, Risk, or other business functions
• Familiarity with applying AI or automation to customer experiences, internal workflows, or operational systems

What the job involves

• Upstart’s Servicing teams play a critical role in supporting our borrowers throughout the life of their loan
• They are responsible for helping ensure every borrower has a smooth, transparent, and empathetic experience—from the moment their loan is funded through final repayment
• Servicing also plays an important role in Upstart’s financial performance
• By proactively preventing delinquency, managing operational costs, and continuously improving our servicing platform, they help protect both our borrowers and the business
• This is where empathy meets execution—and where every interaction is an opportunity to build trust
• As the Senior Engineering Manager at Upstart, you will lead a team of 12+ engineers across two engineering squads, partnering closely with Product, Risk, and Operations to translate business needs into resilient, scalable technical solutions
• This role reports to a Senior Director of Engineering and focuses on driving architectural clarity, developing high-performing teams, and building systems that balance speed, reliability, and compliance
• Lead and develop multiple engineering teams responsible for critical Servicing products
• Define and execute multi-quarter technical and engineering strategies aligned with Servicing and company priorities
• Partner with Product and cross-functional leaders to translate borrower and business needs into scalable technical solutions
• Drive architectural clarity and justified technical decisioning across complex systems
• Build a culture of ownership, execution, collaboration, and operational excellence
• Hire, coach, and develop engineers and emerging engineering leaders
• Establish clear visibility into technical priorities, delivery risks, trade-offs, and roadmap execution

Benefits

• Comprehensive health plans
• 401k Plan
• Annual wellness reimbursement
• Disability insurance
• Generous vacation policy
• Flexible time off
• Parental leave
• Family forming benefits through Carrot
• Technology equipment budget
• Personal development budget
• Various clubs and extracurricular activities
• Catered lunches
• Fully stocked micro-kitchen