Senior Engineering Manager (MSSP)

• We are looking for an engineering leader to own and scale the MSP/MSSP team at Horizon3
• This leader will drive the platform capabilities that make NodeZero scalable and operationally excellent for Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) — enabling partners to deliver NodeZero as a managed service to their customers at scale
• Build, mentor, and grow a team of backend and full-stack engineers focused on multi-tenant platform capabilities for MSP and MSSP partners
• Drive the platform strategy for MSP and MSSP use cases, including multi-tenancy, parent and sub-client relationships, tenant allocation, partner administration, client management dashboards, co-branding, and white-labeling
• Establish and evolve the architecture for account hierarchies, delegated administration, tenant isolation, and partner-specific entitlement and licensing flows
• Use design reviews, code reviews, and blameless retrospectives to drive a culture of quality and engineering excellence. Partner with Product, Customer Success, Partnerships, and Sales to align the team’s roadmap with partner needs
• Balance partner support and operational needs while executing on a roadmap of platform improvements and new MSP/MSSP capabilities
• Hire and directly manage software engineers focused on multi-tenant and partner platform systems
• As a Manager, you will be responsible for:
• Recruiting and onboarding talented individuals to support our organizational goals
• Mentoring, coaching, equipping, and developing your team
• Recognizing and retaining high performers
• Leading horizontally with peer Management & Senior Leaders

Benefits

• Growth Opportunities: Be part of a dynamic and growing team with numerous career advancement opportunities
• Innovation-Driven Culture: Work in a collaborative environment that encourages creativity and out-of-the-box thinking
• Flexible Work Environment: Enjoy the convenience and work-life balance that comes with remote work
• Inclusive and Diverse Team: We value diversity and promote an inclusive culture where everyone can thrive- Strong working knowledge of at least one major cloud provider (AWS, GCP, or Azure). Experience with identity and access management, RBAC, authorization models, and enterprise account structures. AWS preferred
• Demonstrated experience leading engineering teams building and operating multi-tenant SaaS platforms at scale
• Proven track record of taking complex platform capabilities from design through production and at-scale operation
• Experience with partner or channel software models — MSP, MSSP, OEM, white-label, reseller, or co-branded platforms
• Strong technical background in multi-tenancy, account hierarchies, tenant isolation, delegated administration, and parent/sub-client models
• Comfortable with modern backend languages such as Python or Go; able to engage meaningfully in technical discussions and code reviews with engineers
• Experience driving architecture decisions through structured design reviews, RFCs, or similar frameworks — particularly for multi-tenant or partner-facing systems
• Able to write clear, durable process documentation that engineering teams can adopt
• Nice to Haves: background in cybersecurity or security platforms; experience with third-party risk management or compliance-adjacent capabilities; familiarity with licensing, entitlements, subscription management, or billing integrations
• Proven ability to hire, develop, and retain high-performing engineers in remote or distributed environments
• Strong communication skills across technical and non-technical audiences — able to partner effectively with Product, Partnerships, Customer Success, Finance, and Engineering leadership
• Demonstrated ability to balance strategic roadmap delivery against a competing stream of partner support and operational needs
• Proven ability to build, scale, and retain high-performing engineering teams in remote or distributed environments