Senior Engineering Manager (Observability)

• As the Engineering Manager for our Developer Observability Platform you will manage a high-velocity customer-obsessed team
• Your mission will be to empower customers by making their telemetry discoverable and actionable in one place
• The team is international and distributed, they move fast and are deeply attuned to customer feedback. They bring a deep range of observability experience from major companies and fast-moving startups
• This is a deeply cross-functional role that will need to understand the nuances of monitoring some of our most complex and high volume primitives such as Workers, Workers for Platforms, Agents, and Durable Objects. This is a high-visibility role that will be directly interfacing with some of our biggest customers
• Deliver excellent customer outcomes above all else. Whatever is required - building, planning, deciding, designing, communicating - you are accountable and get it done
• Set the technical and product vision along with your PM and Engineers. Build the right thing at the right time
• Building an observability platform for the current AI driven ecosystem. Agents empower new types of platforms capabilities even as they require new types of observability
• Own the operational aspects of your platform such as SLOs, incident response, customer escalations, and technical debt. Reliability is its own feature
• Recruit, mentor, and grow engineers. We have a high bar and expect you to raise it
• Cultivate a team culture that values fast iteration, high agency, and ownership
• Work cross-functionally with a range of platform and product teams to instrument and surface meaningful data in actionable ways

Benefits

• Competitive pay: We offer a competitive total rewards package, where every employee is an owner of our stock.
• Take-what-you-need vacation: We encourage employees to find a comfortable work-life balance by taking as many days off as they need while still being able to perform their jobs satisfactorily. (We really mean it!)
• Paid maternity & paternity leave: Our global parental leave policy allows up to sixteen paid weeks of bonding leave time for all qualifying new parents.
• Employee benefits: We offer a comprehensive benefits package including healthcare, life insurance, short- and long-term disability, pension plans in accordance with the market practice in our locations.
• Commuter program: We are flexible about where we work and value connecting at the office. Our commuter benefits program is in place to support team members’ commute to work via public transportation without the extra cost burden.
• Wellbeing: Global offerings that provide mental health, childcare and family forming support to our employees across our offices.- Proven track record leading teams that have shipped and operated complex, large-scale systems and data-driven applications. Preferably in observability, developer platforms, cloud infrastructure, edge/proxy systems, or high-scale APIs
• Demonstrated ability to hire, coach, and develop senior engineers, and to build high-performing, inclusive teams that ship. You care about teams and team culture
• A minimum of 8 years of relevant industry experience, including at least 4 years managing software engineering teams
• Significant technical depth, with the ability to guide architectural discussions, make credible technical decisions, review designs, and unblock your team
• A hands-on approach to leadership: you consider yourself a builder, stay close to the code, know the numbers, know the customer, and know what to build next
• Strong developer tools taste. You have used and built enough observability products to know what makes them delightful or painful
• Implementing observability (OTLP, OLAP databases such as Clickhouse, Grafana, Elasticsearch, Kibana, etc)
• Working on hosted customer-facing observability products
• Experience building with Cloudflare’s Developer Platform and have opinions on where we could improve, especially with respect to observability
• Instrumenting observability in global-scale, production environments