Senior Engineering Manager (Platform)

• The Platform Engineering organization builds the foundational services, frameworks, and developer capabilities that power the ServiceNow platform
• Our teams create the infrastructure and platform technologies that enable engineers across ServiceNow to innovate faster while maintaining enterprise-grade scalability, reliability, security, and operational excellence
• We are at the center of ServiceNow’s AI Platform transformation, delivering the runtime services, platform capabilities, and engineering infrastructure required to support the next generation of AI-powered experiences
• Platform Services & Frameworks – Building core platform capabilities that support large-scale application development across the Now Platform
• Developer Productivity & Engineering Excellence – Creating tools, frameworks, and platform capabilities that improve developer velocity, software quality, and operational efficiency
• Scalability & Performance – Designing highly available, resilient systems capable of supporting enterprise-scale workloads
• Cloud-Native Architecture – Advancing modern platform architecture through automation, observability, distributed systems, and reliability engineering
• AI Platform Enablement – Supporting intelligent automation, AI-powered workflows, telemetry-driven insights, and next-generation AI experiences across the platform
• Operational Excellence – Driving platform reliability, security, performance, compliance, and service health through engineering best practices
• Engineers in this organization solve complex technical challenges that impact every ServiceNow product and customer, helping shape the future architecture of the Now Platform
• Lead multiple engineering teams responsible for strategic platform capabilities and services
• Partner closely with Product Management, Architecture, Infrastructure, AI Platform teams, and other engineering organizations to define and execute technical roadmaps
• Drive delivery of scalable, secure, and highly available platform solutions
• Build and grow high-performing engineering teams through coaching, mentorship, talent development, and succession planning
• Establish technical direction and engineering best practices across multiple teams
• Drive operational excellence through observability, automation, reliability, and performance optimization
• Lead large cross-functional initiatives involving platform modernization, scalability improvements, and AI-powered capabilities
• Balance technical strategy, business priorities, and execution to achieve organizational goals
• Foster a culture of innovation, ownership, inclusion, and continuous learning
• Help advance ServiceNow’s AI-first strategy by integrating intelligent automation and AI-powered engineering capabilities into platform development

Benefits

• Generous family leave
• Matched donations
• Annual learning stipends
• Flexible PTO
• Competitive retirement plan
• Paid volunteer time- Strong track record of delivering complex technical initiatives across organizational boundaries
• Experience leveraging AI tools, AI-driven insights, intelligent automation, or AI-assisted software development practices
• Experience building platform services, frameworks, infrastructure components, or developer-facing technologies
• 3+ years of experience leading engineering managers, technical leads, or multiple software engineering teams
• 10+ years of software engineering experience, including experience building large-scale enterprise or cloud-native platforms
• Exceptional communication, collaboration, and stakeholder management skills
• Experience leading teams in Agile development environments
• Experience working in cloud environments and modern DevOps/SRE operating models
• Deep understanding of software architecture, scalability, performance, reliability, and security
• Strong experience in Java and large-scale distributed systems
• Experience with platform engineering, developer platforms, runtime services, or infrastructure engineering
• Experience supporting AI/ML platforms, telemetry systems, or intelligent automation capabilities
• Experience with distributed systems, event-driven architectures, and cloud-scale applications
• Experience driving engineering transformation and organizational scale
• Passion for building high-performing teams and developing future engineering leaders