Senior Enquiry Handler

Overview

To be responsible in handling and converting enquiries and demonstrate a strong focus and drive to deliver and exceed revenue objectives and maximise conversion to achieve budget.

Key Responsibilities and Duties

• Conduct client showrounds and drive a high conversion rate
• Drive the accuracy of all events from enquiry stage through to the day of the event.
• To ensure all new enquires are dealt with within our response time and fully qualified, complete with a full proposal based on client’s requirements
• Practice efficient and effective yield management in line with guidelines and maximize each and every sales opportunity, upselling as frequently as possible.
• Ensure all events are entered accurately into the system and checklists are completed on a daily basis ensuring all enquires are chased on a regular basis to drive conversion
• Ensure effective diary management, ensure that all rates quoted are in line with the hotel sell strategy.
• Handle telephone, email and online enquiries from initial response, through to the day of the event
• Build strong customer relationships to ensure repeat business
• To be constantly aware of hotel sales performance and financial target performance, ensuring budgets are met.
• Be aware and up to date with the current competitor set and their facilities.
• Fully support the Pro-active Sales Team in obtaining leads and to participate in telesales
• Ensure all contracts and deposits are handled efficiently and within the deadlines given and a clear handover is provided to the planning team
• Meet & greet clients when they arrive for their event.
• Up sell as frequently as possible
• To ensure all opportunities to generate revenue for the hotel are maximised and there is a strong channel of communication between sales
• Ensure all correspondence is actioned and filed as per procedure
• To be fully conversant with facilities, services and promotions offered by the hotel, and where possible to pass this information on to the guest whenever the opportunity arises
• To be able to handle proactively, all guest feedback, positive and negative, and record

Skills required for the ideal candidate

• Positive proactive attitude and good communication skills
• Excellent organisational skills and the ability to prioritise tasks
• The ability to multitask and prioritise your own workload
• Strong negotiation skills
• Excellent relationship building skills

Minimum 2 years experience in a similar role

Join us as a Senior Enquiry Handler and be part of a vibrant team committed to delivering exceptional service!

Pay: £32,000.00 per year

Benefits:

• Company events
• Employee discount
• Free parking
• On-site parking
• Referral programme

Work Location: In person