Senior Enterprise CRM Integration Developer

Work Setup: Hybrid (3x/week On-site in Mandaluyong) | Mid-Shift Schedule

Position Overview

We are seeking a seasoned Senior Enterprise CRM Integration Developer to architect, build, and optimize core business applications. In this role, you will be responsible for end-to-end Salesforce development while bridging CRM workflows with backend Oracle database infrastructure through custom REST APIs.

Core Responsibilities

• CRM Application Engineering: Code, configure, and maintain complex Salesforce solutions (Apex, Visualforce, Flows, SOQL) to support Case Management, Knowledge Base, and entitlement processes.
• Backend & API Integrations: Design high-performance RESTful APIs to sync data between Salesforce and Oracle DB; craft optimized SQL/PL-SQL and SOQL queries for seamless data exchange.
• Support System Optimization: Structure Service Cloud modules and self-service capabilities to enhance operational workflows and issue resolution rates.
• SDLC & Technical Support: Oversee full-lifecycle feature delivery—from initial requirements analysis to production deployment and root-cause troubleshooting.
• Documentation & Agile Delivery: Produce integration maps, data schemas, and technical blueprints while actively contributing to Agile/Azure DevOps practices.

Qualifications

• Bachelor's degree in Computer Science, IT, Software Engineering, or related field
• 8+ years of proven software engineering experience with deep technical delivery on Salesforce
• Strong expertise in Apex programming, Visualforce, declarative Flows, and SOQL
• Solid working knowledge of Oracle DB (SQL, PL/SQL) and enterprise API integration patterns
• Hands-on exposure to Salesforce Service Cloud setup and features
• Background in Agile workflows, Git version control, and Azure DevOps CI/CD pipelines
• Excellent English communication and problem-solving skills

Bonus Qualifications

• Lightning Web Components (LWC) development experience
• Active Salesforce Certifications (Platform Developer I/II or Service Cloud)
• Exposure to Salesforce CPQ, Experience Cloud, or Sales Cloud contract modules
• Familiarity with data migration tools (Data Loader, Salesforce DX, MuleSoft)