Senior Executive - Application

Applications:

• Provide day-to-day functional and technical support for:

• ERP (Enterprise Resource Planning)

• QMS (Quality Management System)

• DMS (Document Management System)

• Power BI

• MS Office 365

• Requirement gathering from various departments, functionality evaluation and implementation of new features as per business requirements in ERP, DMS, Power BI etc

• Functional support in all modules for Business Central in adherence to guidelines in the organization

• User access control and management in all the application

• Development of Power BI Dashboards as per business need

• Managing Internal Customer complaints, providing End user support to IT application.

• Coordinate with application vendors for issue resolution and upgrades

• Knowledge of MS SQL database to build connection with Power BI

• Managing application database

IT Compliance:

• Creation of IT policies and SOPs as per statutory and regulatory compliance requirements
• Understanding of QMS elements such as Change control management, CAPA, Deviation etc
• Conducting trainings of ERP, DMS, QMS etc
• Supporting IT audits internal/external