Senior Executive Assistant

Who you are

• 7+ years supporting senior executives in complex, matrixed organizations at high-growth tech companies or large enterprises
• Proven track record of strategic partnership owning outcomes beyond task completion
• Experience coordinating across multiple functional leaders (product, engineering, marketing, finance, etc.)
• Business acumen and strategic thinking
• Executive presence and credibility at all organizational levels
• Sound judgment and absolute discretion with confidential information
• Relationship-building skills and organizational awareness
• Anticipates issues and brings solutions
• Excellent written and verbal communication. Proficient in Microsoft Office, Outlook, Slack, and collaboration tools
• Experience supporting a P&L-accountable executive
• Background in technology, product, or business operations
• Experience designing QBRs, executive forums, or strategic planning processes
• Familiarity with HR or organizational design

What the job involves

• You are a strategic operational partner enabling a GM to drive organizational effectiveness across a complex matrix (Product, Engineering, Design, Research, Marketing, GTM).
• You manage cross-functional coordination, protect executive time, maintain business rhythm, and ensure strategic initiatives stay on track. You operate with business acumen, sound judgment, and significant autonomy
• Operating Rhythm & Business Cadence
• Coordinate annual, quarterly, and monthly business cycles
• Maintain weekly exec forums and monthly all-hands as predictable alignment touch points
• Work with the GM to proactively shape focus around key business events (board cycles, planning seasons, product launches, financial closes)
• Track major initiatives across functions
• Flag dependencies and blockers before they become problems
• Facilitate resolution when Product decisions impact Engineering timelines or GTM strategy affects prioritization
• Maintain visibility into what's moving, stalled, or at risk across the organization
• Protect the GM's calendar for high-impact work
• Ensure meetings have clear agendas, right participants, and defined outcomes
• Anticipate conflicts between priorities and proactively surface options
• Maintain focus blocks for strategic thinking
• Coordinate all-hands, town halls, and major communications
• Support the GM in crafting messaging for organizational moments (new hires, shifts, restructurings)
• Facilitate listening mechanisms (skip-level meetings, feedback channels)
• Monitor organizational health signals and morale
• Prepare briefing materials and decision summaries
• Track strategic initiatives and maintain visibility into metrics, progress, and blockers
• Support executive decision-making forums, design agendas, coordinate input, document action items
• Follow up on execution and flag delays
• Serve as gatekeeper for the GM's calendar, inbox, and time
• Route inquiries, prioritize based on business impact, and exercise judgment about what requires direct GM attention
• Coordinate with ServiceNow leadership (CEO, CFO, CHRO). Manage board meeting logistics
• Continuously improve meeting cadences, decision processes, and organizational structures
• Build information systems for tracking initiatives, OKRs, and dependencies
• Coordinate team travel, offsites, and events. Manage the GM's office operations and budget

Benefits

• Generous family leave
• Matched donations
• Annual learning stipends
• Flexible PTO
• Competitive retirement plan
• Paid volunteer time