Senior Executive Assistant

• Our Chief Customer Officer leads the Customer Experience organization at Instructure: Customer Success, Support, Professional Services, Community, and Training. That’s close to 900 people around the world, and it’s the part of the business that keeps our customer with us for the long haul
• She moves fast. She works across the executive committee, the board, our investors, and some of the largest universities and school districts in the world. She needs a sharp, proactive partner who keeps the whole operation in motion so she can spend her time on the decisions only she can make
• This isn’t a traditional support role. It’s a strategic one. You’ll run the operating rhythm of a C-suite executive, build real relationships across the business, and think two steps ahead so nothing falls through the cracks. If you want to learn how a global customer organization actually works, from the inside, this is the seat
• Own the CCO’s calendar… prioritize ruthlessly, protect time for deep work, and make sure every meeting has a purpose
• Book and manage all domestic and international travel end to end, including customer visits, conferences, and board meetings
• Arrange ground transportation, meals, and logistics before anyone has to ask
• Process and reconcile expenses accurately and on time
• Handle confidential information, from org changes to customer escalations to board materials, with discretion and sound judgment
• Partner closely with the CCO’s direct reports, VPs, and their teams to anticipate what’s coming
• Run the cadence of the CX organization: staff meetings, leadership reviews, quarterly business reviews, and all-hands. You’ll own the calendar of the business, not just the calendar of one executive
• Build agendas that drive clarity and decisions, and make sure the CCO walks in prepped
• Capture decisions and action items in the room, then chase them to done. You’ll be the person who remembers what we committed to three weeks ago
• Pull together briefing docs for customer and executive meetings: who we’re meeting, what’s happened on the account, and what we want out of the conversation
• Keep executive materials moving: board and executive committee decks, customer memos, and leadership updates. You won’t write the content on day one, but you’ll own the deadlines, the versions, and the quality of what goes out
• Track the few priorities that matter most each quarter and flag it early when something starts to drift
• Coordinate across Sales, Marketing, Finance, People, and Product on the work that crosses org lines
• Plan recognition moments, offsites, and team events that feel personal instead of programmatic
• Source and send thoughtful gifts and touches for employees and customers
• Support customer executive engagement: dinners, campus visits, conference hospitality, and follow-up
• Be a steady, welcoming front door to the CCO for anyone in the company

Benefits

• Join a passionate community of educators and the people working to support them
• Access to a large course library, mentoring and coaching opportunities, and regular feedback
• Community engagement (partnerships, volunteering, free learning resources, and ongoing outreach efforts)
• Office culture that values outcomes and impact above all
• Equity and ownership programs give every employee a stake in our future
• Ownership, recognition, and celebrations of shared success
• Growth opportunities (we’re all about helping our people move into (and thrive in) new roles)- Sound judgment about what deserves the executive’s attention and what you can resolve yourself
• Comfort with data and detail. You can read a dashboard, spot the number that looks wrong, and raise your hand
• Excellent written communication. You can draft a crisp note, agenda, or summary with minimal input
• Working fluency with AI tools, or real eagerness to build it. We use them every day
• Comfort building relationships and working cross-functionally at every level, from coordinators to the CEO
• Curiosity about the business itself. You ask why a meeting exists, why a number moved, and what happens next
• Low ego, high standards, and a growth mindset. You do the work because it matters
• A reputation for trustworthiness, discretion, and real respect from colleagues
• Strong calendar management and a clear approach to prioritization you can explain and defend
• Five or more years supporting C-suite or senior executive leaders, ideally in a fast-paced tech or SaaS environment
• Highly organized and adaptable. Shifting priorities don’t rattle you
• Proficiency with Google Workspace, Slack, and expense tools (Brex, Coupa, or similar)
• Experience at a private equity or venture-backed company, including exposure to board or investor reporting
• Experience supporting a customer-facing or revenue organization
• Familiarity with education, edtech, or another mission-driven industry
• Project management experience, formal or scrappy