SENIOR EXECUTIVE ASSISTANT

The Executive Assistant to the General Manager / Executive Office Coordinator provides comprehensive executive support to the GM while also coordinating the day-to-day administrative operations of the Executive Office.

In addition to traditional EA responsibilities, the position acts as a central coordination point between the GM, Executive Committee, Heads of Department, ownership representatives, corporate office and external stakeholders.

Key Responsibilities

1. General Manager Support

   • Manage and protect the GM's calendar and daily schedule
   • Coordinate all internal and external appointments
   • Prepare daily briefing schedules for the GM
   • Organise meetings, conference calls and business appointments
   • Prepare presentations, reports, correspondence and briefing documents
   • Manage incoming correspondence and prioritise matters requiring GM attention

2. Executive Office Coordination

   • Coordinate the daily administration of the Executive Office
   • Maintain an effective filing and document-control system
   • Maintain the GM's correspondence and action-item tracker
   • Monitor deadlines and follow up with relevant departments
   • Coordinate Executive Committee meetings

3. Executive Committee Coordination

   • Coordinate meetings involving the GM and HODs
   • Collect reports and presentation materials from departments
   • Consolidate departmental submissions for management meetings

4. Management Reporting

   • Assist the GM in consolidating: Occupancy reports, ADR and RevPAR reports, Revenue performance, F&B performance, Monthly financial highlights & Department enquiries.

5. Owner & Corporate Office Coordination

   • Coordinate communication between the GM and owners/investors
   • Assist in preparing owner presentations and reports
   • Coordinate information requested by corporate management

6. VIP & Stakeholder Management

   • Coordinate VIP guest arrangements with relevant departments.
   • Prepare VIP briefing notes for the GM
   • Maintain VIP, owner and key stakeholder information

7. Project & Action Tracking

   • The EA may be assigned to monitor special projects initiated by the GM, such as Resort opening projects, Renovation projects, New facilities, SOP implementation etc.

8. GM Travel & Business Arrangements

   • Arrange flights, accommodation and transportation
   • Prepare detailed travel itineraries
   • Coordinate overseas/domestic business appointments

9. Executive Office Communication

   • The position acts as a professional communication channel between the GM and Executive Committee, HODs, Resort employees, owners, corporate office etc.

10. Confidentiality

    • The position will have access to highly confidential information, including: Financial information, management reports etc.

Job Requirements & Skills

• Experience: Minimum of 3 to 5 years of relevant experience supporting senior leadership.
• Education: Bachelor’s Degree in Business Administration, Management, or a related field is often preferred.
• Technical Proficiency: Advanced command of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), cloud systems, and virtual calendar platforms.
• Core Competencies: Exceptional time management, proactive problem-solving, and superior written and verbal communication skills.
• Communication Skills: Strong Chinese & English written/speaking communication skills, with the ability to draft clear emails, professional reports, and concise updates for internal and external stakeholders.