Senior Executive Assistant

Senior Executive Assistant (Customer Success & Content Operations)

Part-time · 20 hours a week · Remote (Philippines-based) · US Pacific Time hours

About the business

A US-based launch strategy business that helps founders bring their food and beverage brands to market. The founder runs a 10-week online program for founders, one-on-one advising, quarterly workshops, and a weekly podcast for women in the consumer packaged goods (CPG) industry.

She's on client calls most of the day. She needs one experienced person to take everything that doesn't need her off her plate, and do it so well that she gets at least 10 hours of her week back.

What you'll own

• Fast, friendly support for program students, so they get answers without waiting on the founder
• The founder's calendar, with all the moving pieces between client calls and family
• Client communication and follow-ups between her calls
• The weekly podcast and client showcase content, live and on time
• An AI-assisted task system that keeps every client conversation organized

What you'll do

Student and client support (about 7 hours a week) Answer student questions about the online program, from access issues and replays to everyday questions. Keep clients moving with timely, professional follow-ups between the founder's calls.

Calendar and scheduling (about 5 hours a week) Own the founder's calendar. Book, move and confirm client calls, and handle same-day changes quickly and carefully.

Podcast and content (about 5 hours a week) Get each weekly podcast episode live: guest bio and links in Audioboom, the episode on the Squarespace website, and posts scheduled on Instagram and LinkedIn. Coordinate one client showcase carousel a week, from gathering details to drafting copy and scheduling. The founder signs off on all copy.

Task system and research (about 3 hours a week) Be the human in the loop for an AI system that turns meeting notes into tasks (Granola, Claude and Asana). Review its output daily, remove duplicates and junk, and keep the client database accurate. Research topics when needed.

Who we're looking for

An experienced, polished assistant who is great with people and careful with details. You keep students and clients happy without being chased, write in a natural human voice, and take real ownership of your work. You use AI tools comfortably, and you know they still need a careful human to check them.

Requirements

• Based in the Philippines
• 4+ years as an executive assistant, customer success specialist, client support specialist, or similar
• Excellent written and spoken English. Everything you write goes to students and clients
• Proven experience communicating directly with clients or customers
• Has managed a busy calendar for a founder or senior leader
• Social media experience, especially Instagram and LinkedIn
• Strong attention to detail. Nothing sloppy goes out
• Writing that sounds human, never generic or AI-generated
• Available 20 hours a week, Monday to Friday, during the working hours below
• Not open to students or fresh graduates

Tools you'll use

• Google or Outlook calendar and email
• Asana (or a similar project management tool)
• Instagram and LinkedIn
• Claude or other AI tools
• Squarespace and Audioboom (or similar website and podcast platforms)

What will set you apart

• Experience in food and beverage, CPG, or online courses and coaching programs
• Experience running a podcast or content publishing workflow
• Experience with Granola, Claude, or other AI workflow tools

What success looks like

• First 30 days: student questions are answered quickly, the founder's calendar runs smoothly, and the podcast and carousel go out on time every week
• By 90 days: the founder has at least 10 hours back each week and only signs off on content

Hours and pay

• 20 hours a week, Monday to Friday
• Working hours: 4-hour block, US Pacific Time
• Monthly Compensation: USD $792 - $968

Pay: Php48,000.00 - Php58,000.00 per month

Benefits:

• Work from home

Work Location: Remote