Senior Executive / Assistant Manager

Role Purpose

The Training Module Development & Client Coordination Senior Executive / Asst Manager will support The Redwood Edge in designing high-quality learning content and ensuring smooth, professional coordination with clients. The role combines instructional-design capability, strong written communication, attention to detail, and dependable project follow-through.

Key Responsibilities

Training Module Development

• Develop customised training modules, facilitator guides, participant workbooks, presentations, handouts, assessments, and learning activities.
• Convert client briefs, business challenges, and programme objectives into clear, engaging learning content.
• Research relevant leadership, customer experience, service excellence, communication, culture, and behavioural topics.
• Create practical case studies, role plays, scenarios, reflection exercises, group activities, and quizzes suitable for corporate participants.
• Design visually professional PowerPoint presentations aligned with The Redwood Edges standards and client branding requirements.
• Review and refine existing modules based on facilitator feedback, participant feedback, and changing client needs.
• Maintain an organised, up-to-date repository of training content, templates, reference material, and programme versions.
• Support the preparation of programme agendas, session plans, pre-work, post-session resources, and evaluation forms.

Client Coordination

• Act as a professional coordination contact for assigned clients before, during, and after training engagements.
• Schedule calls, meetings, programme dates, reviews, and follow-ups with clients and internal stakeholders.
• Gather client requirements related to programme objectives, participant profiles, logistics, branding, venues, and deliverables.
• Prepare and share programme-related documents, including proposals, agendas, participant communications, pre-work, and post-programme reports.
• Maintain accurate records of client conversations, commitments, timelines, feedback, and pending actions.
• Coordinate with facilitators, vendors, venue teams, and client representatives to ensure programme readiness.
• Follow up promptly on approvals, participant lists, content inputs, logistical requirements, and feedback.
• Ensure all client communication is timely, courteous, accurate, and aligned with The Redwood Edge brand.

Programme and Administrative Support

• Assist in creating programme reports, feedback analyses, completion reports, and client presentations.
• Track project timelines and flag potential delays or gaps early.
• Support the preparation of invoices, purchase-order follow-ups, and documentation where required.
• Assist during virtual or in-person programmes with participant materials, presentation readiness, attendance, feedback collection, and logistics.
• Contribute ideas for improving content quality, delivery processes, client experience, and operational efficiency.

Desired Qualifications and Skills

• Bachelors degree in Management, Human Resources, Psychology, Communications, Education, or a related discipline.
• 25 years of experience in training coordination, instructional design, learning and development, consulting support, or client servicing.
• Strong proficiency in Microsoft PowerPoint, Word, Excel, and online collaboration tools.
• Ability to create clear, visually appealing, and participant-friendly learning material.
• Excellent written and verbal communication skills in English.
• Strong planning, follow-up, documentation, and stakeholder-management skills.
• Ability to manage several assignments and deadlines with accuracy and composure.
• A professional, proactive, client-focused, and detail-oriented approach.

Preferred Attributes

• Interest in leadership development, customer experience, service excellence, organisational culture, and behavioural learning.
• Familiarity with adult-learning principles and experiential learning methodologies.
• Ability to understand a clients business context and adapt content accordingly.
• Comfort working independently in a dynamic consulting environment.
• Creativity in designing learning activities and simplifying complex concepts.

Key Performance Indicators

• Timely completion and quality of training modules and programme materials.
• Accuracy, visual quality, and relevance of content developed.
• Client responsiveness and quality of coordination.
• Adherence to project timelines and programme-readiness checklists.
• Internal facilitator and client feedback on support provided.
• Completeness and organisation of documentation, follow-ups, and content repositories.