Senior Executive / Assistant Manager, Information Technology

Join Bridge Data Centres (BDC) - Bridging and breaching new frontiers in data infrastructure

BDC, backed by Bain Capital, is a leading hyperscale data infrastructure company, dedicated to building a transformative and sustainable digital future. Serving the Asia-Pacific region, BDC specializes in delivering hyperscale, build-to-suit, and colocation data solutions that empower clients with cloud-first and AI-driven strategies.

As part of a global network with sister platforms in Europe and the United States, BDC is committed to achieving 3 gigawatts of capacity by 2030, supporting innovative digital growth. Operating with a focus on speed, cost-efficiency, security, and reliability, BDC creates essential digital infrastructure for the future.

Lets write the next chapter of the world together.

ROLES & RESPONSIBILITIES:

·       Serve as the primary IT contact for the Singapore office and provide day-to-day technical support.

·       Support hardware, software, Microsoft 365 applications, networking, VPN, printing, and collaboration tools.

·       Manage onboarding, offboarding, device deployment, endpoint security, and IT documentation.

·       Provide executive and VIP support, including leadership meetings and business-critical events.

·       Assess issue impact and priority quickly, especially for time-sensitive meetings, travel, presentations, or business-critical situations.

·       Communicate clearly and calmly with senior stakeholders, manage expectations appropriately, and provide practical solutions or workarounds where needed.

·       Support office LAN, Wi-Fi, VPN, meeting room AV systems, and video conferencing platforms.

·       Manage IT assets, inventory, procurement support, and vendor coordination.

·       Collaborate with regional IT teams on projects, upgrades, and continuous service improvements.

·       Summarize recurring issues and contribute to process improvement and knowledge sharing.

·       Support vendor service performance reviews and provide improvement suggestions where appropriate.

·       Support office moves, desk changes, meeting room upgrades, new device deployments and other local IT-related activities.

·       Record, track, and close user requests and incidents in accordance with company IT service processes.

·       Work with the procurement team on IT-related sourcing, product selection, and procurement support.

·       Provide technical input for requirement clarification, technical specifications, product comparison, quotation evaluation, vendor communication, and delivery acceptance.

·       Any other duties as required.

REQUIREMENTS

·       Bachelor’s degree in Information Technology, Computer Science, or a related discipline.

·       5–7 years of experience in IT support, desktop support, or office IT operations.

·       Experience supporting senior executives and VIP users.

·       Experience working within multinational or regional IT environments.

·       Exposure to IT procurement, vendor management, and service delivery.

Technical Skills

·       Strong knowledge of Windows environments and familiarity with macOS.

·       Experience supporting Microsoft 365, Teams, Outlook, OneDrive, and SharePoint.

·       Familiarity with Active Directory, Microsoft Entra ID, and endpoint management.

·       Understanding of networking fundamentals including LAN, Wi‑Fi, VPN, DNS, and DHCP.

·       Experience supporting meeting room AV systems and video conferencing platforms.

Soft Skills

·       Strong customer service mindset and communication skills.

·       Ability to manage multiple priorities and resolve issues independently.

·       Professional, proactive, and detail-oriented approach.

·       Strong stakeholder management and vendor coordination skills.

Preferred Qualifications

·       Relevant certifications such as Microsoft, ITIL, Cisco, Jamf, Apple, CompTIA, or VMware.

·       Experience in multinational, technology, financial services, professional services, or data centre environments.

·       Experience with ITSM tools, endpoint security, asset management, or compliance initiatives.