Senior Executive - Business Development

About The Role We are looking for a driven, student-focused, and result-oriented Senior Business Development Executive (Senior BDE) to handle core counselling and calling responsibilities for our UPSC online classroom programs.

This is a pure individual contributor role, focused on student counselling, follow-ups, and enrollments. The role requires end-to-end ownership of sales conversations with serious UPSC aspirants and parents, strong objection-handling ability, and consistent performance in a premium EdTech / B2C sales environment.

This position does not involve any managerial or team-handling responsibilities.

Key Responsibilities Sales & Revenue Generation

• Handle inbound and outbound counselling calls for UPSC online classroom programs.
• Convert qualified and high-intent leads into confirmed enrollments.
• Achieve daily, weekly, and monthly individual revenue and enrollment targets.
• Pitch UPSC programs effectively by aligning program structure, faculty strength, preparation roadmap, and outcomes with student goals.
• Drive high-value conversions through disciplined follow-ups and effective objection handling.

Student Counselling & Relationship Management

• Understand student background, preparation level, eligibility, and UPSC exam requirements before counselling.
• Provide need-based, honest guidance to aspirants and parents.
• Maintain timely and structured follow-ups with high-intent leads until closure.
• Build trust and credibility by addressing pricing, comparison, and outcome-related concerns professionally.

Process & CRM Management

• Maintain accurate and real-time updates on CRM tools (e.g., LeadSquared), including call logs and follow-ups.
• Follow defined sales and counselling workflows with strict CRM hygiene.
• Track personal performance metrics such as calls, conversions, revenue, and lead aging.

Feedback & Coordination

• Share regular feedback related to student expectations, pricing sensitivity, competitor offerings, and market trends in the UPSC segment.
• Highlight recurring objections and counselling challenges to reporting managers.

What We’re Looking For

• 2–3 years of experience in EdTech or B2C sales, preferably in UPSC or long-duration academic programs.
• Proven experience in core calling and counselling roles with consistent closures.
• Strong understanding of the UPSC aspirant decision-making journey.
• Comfortable working with CRM systems, calling tools, and Excel / Google Sheets.
• Excellent communication, persuasion, and objection-handling skills.
• Ability to perform in a target-driven and accountability-focused environment.

Preferred Attributes

• Prior experience counselling UPSC aspirants.
• Strong follow-up discipline and confidence in handling price and comparison objections.
• Mature counselling approach with a student-first mindset.
• High ownership and consistency in individual performance.