Senior Executive, Client Management

Location:
Petaling Jaya, MY, MY

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Global Business Unit: HEC

Job Function: Client Management

Requisition Number: 235618

Description:
Job Summary

To be responsible for the overall smooth liaison of the assigned client portfolio/s thus ensuring excellent services is given, satisfaction is achieved and contributing to the organization’s profitability and build client loyalty.

General Responsibilities

Financial and Management Objectives

To manage all assigned client portfolio/s to effectively achieve the organization’s targeted financial and management objectives as determined by the management.

To manage the profitability of assigned client portfolios and ensure recoveries of all service incomes on timely and effective manners.

Contract Review and Renewal

To fully understand existing T&Cs contained in the Distribution and Supplemental Agreements to ensure consistent services are provided in alignment with contract stipulations.

To contribute insights during contract negotiation to protect DKSH’s risks and interests and ensuring fair requirements in contractual discussion.

Key Performance and Service Level Achievement

To review monthly and consolidated YTD KPI/SLAs committed with clients and to take lead using available insight to update Management on consistent malperformances and collaborating with internal stakeholders for development and improvements when needed.

Client Engagement and Retainment

To build a strong relationship with all levels of client’s organization through clear understanding of the history-to-current relationship, business setup and model, client’s internal operations, preferences, to maintain a solid relationship and strive in exceeding client expectations.

Leading Position

To consistently strive and maintain a position as client’s preferred business partner through detailed understanding of client’s product portfolios, business strategies, target and their competitions, to understand industry’s trends, governmental and regulatory changes and updates are consistently studied and updated to enrich the business partnership

Alternative Income Streams Generation (Value Added Services)

To consistently contribute into achieving organizationals financial targets through marketing on existing value-added services to Clients

By understanding the challenges and changes in the business environment that the clients are in, to deeply generate and contribute additional beyond existing agreed services to assist the clients and generate additional income streams through new upsell and cross sell opportunities

Coaching and Training

To lead, coach, participate and fosters a positive team culture and improves communication as individuals share information, collaborate effectively and gain a better understanding of other areas within the organization.

Control and Compliance

To escalate to management on key risk matters affecting which may potentially harm DKSH-Client business partnership and potential impact to DKSH’s control and compliances policies.

To release and/or approve purchase order, expenses, returns, write off of trade and non-trade goods, addendums, contracts, SOPs and any other documents which require approvals in accordance with the Level of Authority (LoA) set by the company.

To undertake other responsibilities and duties as may be assigned from time to time.

Functional Skills and Knowledge

Demonstrate strong understanding of clients' industry/business/products

Demonstrate relevant knowledge and experience in warehousing & distribution / SCM related industry

Demonstrate exceptional client management and communication skills

Proven senior level of relationship building

Proven experience in working in multicultural global teams

Demonstrate appreciation and respect for cultural sensitivities especially in crosscountry/-cultural interactions

Demonstrate fluency in English, both written and spoken

Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)

Education

Bachelor’s degree in Business Administration, or an equivalent degree

Requisition Number: 235618

Job Function: Client Management