Senior Executive, Client Servicing (Event Management)

Responsibilities

Client Servicing & Relationship Management

• Manage client relationships from confirmation through post-event follow-up
• Coordinate event requirements, updates and client communications
• Address queries, changes and last-minute requests professionally
• Ensure client expectations are clearly communicated to internal teams
• Gather feedback and support future client engagement

Event Planning & Operations

• Coordinate event planning, logistics and on-site execution
• Prepare event briefs, run sheets and operational plans
• Liaise with internal teams, venues and external vendors
• Support setups, rehearsals, walkthroughs and event breakdowns
• Manage on-site coordination and resolve issues as needed
• Ensure events run smoothly and meet client and venue standards

Marketing Support

• Assist with event invitations, EDMs and social media content
• Support event promotions and partner marketing activities
• Maintain event photos, testimonials and promotional materials

 Administrative Support

• Maintain accurate event and client records
• Update CRM systems and event documentation
• Track timelines, approvals and coordination tasks
• Assist with invoices, vendor documents and event reporting

Requirements

• Experience in hospitality, MICE, events or client servicing
• Understanding of event operations and on-site execution
• Experience with venue and vendor coordination
• Basic knowledge of marketing and event promotion
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Familiarity with CRM or event management tools

We regret to inform you that only shortlisted applicants will be notified

EA Personnel: Linda Lim | EA Personnel No: R1221302 | EA License No: 02C4944 | HP: [8092 7381](tel:8092 7381)