Senior Executive

Role & responsibilities

1. Act as the daily point of contact for key clients, handling service requests, order updates, and general communication.

2. Coordinate print and marketing support jobs from order receipt through production to final delivery, ensuring timelines, specifications, and quality standards are met.

3. Liaise with internal teams including production, procurement, logistics, quality, inventory, and finance to align deliverables with client requirements.

4. Track job progress and proactively communicate any delays, changes, or issues to clients and internal stakeholders.

5. Maintain accurate documentation of client communications, job status, delivery confirmations, and post-delivery feedback.

6. Address client concerns promptly and escalate complex or critical issues to the Key Account Manager when required.

7. Prepare and share daily and weekly MIS reports covering job status, billing, deliveries, and client feedback.

8. Support quality control checks to ensure final outputs meet agreed client specifications before dispatch.

9. Coordinate with inventory and warehouse teams to support stock availability for recurring or key clients.

10. Assist the finance team with invoicing, billing coordination, and resolution of discrepancies.