Senior Executive

Location: Malakpet, Hyderabad

Industry: Education & Professional Training

Job Type: Full-Time

Shift: Fixed Day Shift | Non-Rotational | No Night Shifts

Expert Trainers Academy is looking for a smart, energetic, responsible, and professionally experienced candidate to join our Administration & Operations team.

We particularly welcome candidates with previous experience in BPOs, MNCs, customer support, process operations, administration, team coordination, client handling, or corporate environments, including professionals who have worked with organizations such as Amazon, Wipro, Infosys, and other reputed companies.

The position involves a combination of student support, administration, operations and team coordination. Candidates with the ability to take ownership, coordinate people and gradually handle greater team-management responsibilities will be preferred.

Key Responsibilities

• Handle student enquiries professionally through calls, WhatsApp and email

• Guide and follow up with prospective students regarding courses and enrollments

• Perform day-to-day administrative and office coordination activities

• Coordinate between different departments and ensure assigned work is completed on time

• Coordinate with staff members, allocate/follow up on tasks and track completion

• Assist management in monitoring daily team activities and operational requirements

• Support team management, staff coordination and workflow management

• Follow up on pending work and ensure responsibilities are properly completed

• Maintain student records, reports, follow-up data and other administrative documentation

• Handle student concerns and coordinate internally for timely resolution

• Support training schedules and other day-to-day training operations

• Communicate instructions clearly to team members and follow up on implementation

• Identify operational gaps and proactively coordinate with the concerned staff

• Take ownership of assigned responsibilities rather than waiting for repeated instructions

• Support management in maintaining a professional, disciplined and well-coordinated working environment

Preferred candidate profile

• • Previous experience in BPO, MNC, Process Associate, Customer Support, Customer Service, Administration, Operations, Team Coordination or similar roles
• • Good team coordination and people-management skills
• • Previous experience in handling or coordinating a team will be an added advantage
• • Strong spoken and written English communication
• • Good administrative and organizational abilities
• • Strong follow-up and task-management skills
• • Good computer knowledge, including MS Office, email, Google Sheets and online tools
• • Smart, confident, energetic and quick to learn
• • Ability to communicate professionally with students as well as staff
• • Good problem-solving and decision-making ability
• • Responsible, disciplined and capable of taking ownership
• • Candidates with experience in reputed BPO/MNC environments will be preferred
• • Candidates from outside Hyderabad who are willing to relocate to Hyderabad may also apply
• Job Highlights
• Fixed Day Shift | Non-Rotational Shift | No Night Shifts
• • Professional office environment
• • Exposure to administration, operations and team coordination
• • Opportunity to take increasing responsibility in team and operations management
• • Career-growth opportunities based on performance
• • Suitable for experienced BPO/MNC professionals looking for a stable day-shift opportunity
• We are looking for candidates who can communicate well, coordinate people, manage responsibilities and take initiative to ensure that day-to-day operations run smoothly.