Senior Executive

Reports to: IESA Manager / Asst Director / Programme Director

Objective: Plan and administer the courses of IES Academy

Special Relationship:

1)    IESA Management Team

2)    IESA Secretariat Team

3)    Trainers

4)    Learners

5)    Vendors

General Overview

The Executive / Senior Executive plays a vital role in the day-to-day operations of

IES Academy (IESA), ensuring the effective planning, coordination, and execution

of assigned training courses. The role encompasses responsibilities across

all stages of course administration, including pre-course preparation, course

delivery, and post-course follow-up, with a strong emphasis on customer service

excellence, operational efficiency, and adherence to quality standards.

The Executive / Senior Executive is responsible for managing the full spectrum of

course administration and coordination, including participant registration, logistics

arrangements, liaison with trainers and stakeholders, budget monitoring, payment

follow-up, record management, and course closure activities. The incumbent is also

expected to administer SkillsFuture Singapore (SSG) funding matters, ensure

compliance with relevant funding and quality assurance requirements, support

marketing and promotional activities, and undertake any other duties and

responsibilities assigned by the Manager or IESA Management from time to time.

Key Responsibilities:

The Executive / Senior Executive shall:

1.     Report directly to the Manager.

2.     Manage the full spectrum of course administration and coordination, including planning, scheduling, registration, logistics, and liaison with trainers, participants, and vendors.

3.     Perform and oversee all pre-course, course-day, and post-course activities for assigned courses, including monitoring courses from previous months that require follow-up on payments, funding claims, and course closure, as well as ongoing and upcoming courses.

4.     Support the marketing, promotion, and launch of courses through coordination with internal and external stakeholders.

5.     Monitor and manage course budgets, ensuring cost-effectiveness and adherence to approved financial guidelines.

6.     Upload, update, and maintain course information on the IES website and other relevant platforms in a timely and accurate manner.

7.     Ensure proper documentation, record keeping, and systematic filing of all course-related materials and correspondence.

8.     Respond promptly and professionally to enquiries, requests, and feedback from members, participants, corporate clients, and the public regarding IESA’s training programmes.

9.     Coordinate with the Finance team to monitor and follow up on outstanding payments, invoices, and other financial matters relating to assigned courses.

10.  Prepare and submit course-related reports, statistics, and administrative records as required by management and relevant authorities.

11.  Carry out any other duties and responsibilities as assigned by IESA Management from time to time.

Assigned Courses:

The Executive/Senior Executive is expected to administer the following courses:

·       Certificate in Façade Inspection

·       5-day Course for Appointed Person – Lifting Operations

·       Certificate in Piling Personnel

·       Continuing education courses for FI such as Conducting Façade Inspection with Handy Tools

·       Preparatory Course for PE FEE Examination (Electrical Engineering)

·       General Motor Starters Training Program

·       Artificial Intelligence in Chemical, Pharmaceutical and Oil & Gas Industries

·       Customised courses (e.g. Development of Plots for Landscape/Orchid Nurseries and Ornamental Fish/Aquatic Plant Farms)

·       AI for Engineering programme

·       Any other new courses assigned by the Management.

Required Competencies / Skills:

· Possess at least a Diploma qualification in any discipline.

·       Have a minimum of 3 years of relevant working experience, preferably in training administration, course management, customer service, marketing, or a related field.

·       Possess working knowledge of Artificial Intelligence (AI) tools and social media platforms for administrative, marketing, and communication purposes.

·       Experience in marketing, digital marketing, or event promotion.

·       Demonstrate strong initiative and the ability to independently plan, develop, implement, and monitor courses.

·       Be results-oriented, resourceful, and capable of working with minimal supervision while meeting deadlines and performance targets.

·       Possess strong interpersonal and teamwork skills, with the ability to collaborate effectively with colleagues, trainers, participants, and external stakeholders.

·       Be customer-focused, professional, and confident in interacting directly with customers, members, and members of the public.

·       Possess good communication, organisational, and problem-solving skills.

·       Be proficient in Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, and Teams.

·       Ability to manage multiple tasks concurrently and work effectively in a fast-paced environment.