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Job Details

This role is in support of Cencora's global logistics and storage services marketed through our World Courier business.

Responsibilities:

• Coordinates complex shipment scheduling, carrier bookings, and freight documentation across assigned transportation lanes, confirming accuracy and compliance with established operational procedures and service level standards
• Resolves moderately complex carrier service issues, delivery exceptions, and freight discrepancies, applying working knowledge of logistics procedures and escalating unresolved issues to senior team members.
• Monitors open shipment status, transit performance, and delivery commitments across assigned lanes, surfacing delays, variances, and service risks to operations leadership for timely resolution
• Maintains accurate, audit-ready logistics records including bills of lading, proof of delivery, carrier correspondence, and freight cost documentation across assigned transportation workflows
• Compiles operational performance data, shipment activity summaries, and carrier scorecard inputs that support logistics reporting and continuous service improvement initiatives
• Guides junior operators through procedural coaching, documentation standards reinforcement, and knowledge sharing that build logistics execution capability across the team

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Requirements:

• At least 2 years of experience with healthcare logistics, pharmaceutical logistics, clinical trials, temperature-controlled shipments, or express logistics
• Experience mentoring or supporting junior team members
• Experience in logistics, transportation, freight forwarding, supply chain, or customer service operations
• Bachelor's degree
• Strong English communication skills (written and verbal) - mandatory
• Hindi language proficiency - mandatory
• Customer service experience in a fast-paced operational environment
• Strong problem-solving, organizational, and multitasking skills.
• Experience handling shipment coordination, documentation, and issue resolution
• Willingness to work full-time onsite, Monday through Saturday, on a rotational shift schedule (9:00 AM - 6:00 PM or 1:00 PM - 10:00 PM)

What Cencora offers

​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: World Courier (India) Private Limited

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned