Senior Executive - Credit Control

Job Summary

The Senior Executive – Credit Control is responsible for managing the company's credit risk by ensuring timely collection of outstanding debts, evaluating customers' creditworthiness, monitoring credit limits, and maintaining healthy cash flow while fostering positive customer relationships.

Key Responsibilities

Credit Management

• Evaluate and review customer credit applications and recommend appropriate credit limits.
• Monitor customers' credit exposure and payment behaviour.
• Conduct periodic credit reviews and recommend revisions to credit terms where necessary.
• Ensure compliance with the company's credit control policies and procedures.

Collection & Accounts Monitoring

• Monitor customers' outstanding balances and ageing reports.
• Follow up on overdue accounts through phone calls, emails, and customer visits when necessary.
• Negotiate payment arrangements with customers while maintaining good business relationships.
• Ensure collection targets and KPIs are achieved.

Risk Management

• Identify high-risk accounts and recommend appropriate recovery actions.
• Escalate problematic accounts to management.
• Coordinate with Legal or external collection agencies where necessary.
• Recommend suspension of credit facilities for delinquent customers.

Reporting & Analysis

• Prepare monthly ageing analysis and collection reports.
• Analyse collection performance and identify collection trends.
• Present credit risk updates to management.
• Assist in cash flow forecasting.

Cross-functional Collaboration

• Work closely with Sales, Customer Service, and Finance departments regarding customer accounts.
• Resolve customer disputes affecting collections.
• Support auditors during internal and external audits.

Process Improvement

• Review existing credit control processes and recommend improvements.
• Ensure proper documentation and filing of customer credit records.
• Participate in finance-related projects and system enhancements.

Job Requirements:

• Diploma or Degree in Finance, Accounting, Business Administration, LCCI qualification, or other related disciplines.
• Minimum 3 years of relevant working experience in Credit Control, Accounts Receivable, Collections, or a related finance function.
• Good knowledge of credit control processes, customer account management, debt collection, and ageing analysis.
• Strong analytical and problem-solving skills, with the ability to identify overdue account issues and recommend appropriate follow-up actions.
• Good negotiation and communication skills, particularly in handling payment follow-ups and resolving outstanding account matters with customers.
• Strong interpersonal skills with the ability to work effectively with customers, Sales teams, Finance, and other internal stakeholders.
• Detail-oriented with good accuracy in monitoring outstanding balances, payment status, credit limits, and account reconciliations.
• Able to work independently, prioritise tasks, and meet collection and reporting deadlines with minimal supervision.
• A proactive and responsible team player with a strong sense of accountability and follow-through.
• Proficiency in Microsoft Excel and Microsoft Office applications; experience with ERP/accounting systems will be an added advantage.