senior executive CRM

Job Description: Senior Executive CRM

Company Name: Felicity Adobe LLP
Job Title: CRM Manager – Post Sales
Location: Katamnallur Gate, Bengaluru
Experience: 4+ Years
Employment Type: Full-Time, On-Site

Job Summary

We are looking for an experienced and customer-focused CRM Manager – Post Sales to manage post-sales activities for residential real estate projects. The ideal candidate should have strong communication, customer relationship management, and coordination skills to ensure a smooth customer journey from booking to possession.

Key Responsibilities

• Manage the complete post-sales process from booking confirmation to property handover and closure.
• Handle customer queries, complaints, escalations, and service requests professionally.
• Coordinate with customers regarding payment schedules, collections, and outstanding dues.
• Manage customer documentation, agreements, registration, and related formalities.
• Coordinate with banks and financial institutions for home loan processing.
• Work closely with the Sales, Accounts, Legal, and Project teams to ensure timely resolution of customer concerns.
• Monitor customer satisfaction and maintain strong customer relationships.
• Coordinate possession activities, snag resolution, and final handover of properties.
• Maintain accurate customer records, CRM reports, and MIS updates.
• Ensure timely communication with customers regarding project updates and possession schedules.

Required Skills and Qualifications

• Graduate in any discipline; an MBA in Marketing or a related field is preferred.
• Minimum 4 years of experience in Post-Sales CRM, preferably in the real estate or residential property sector.
• Strong knowledge of real estate documentation, collections, registration, and possession processes.
• Excellent communication, negotiation, and problem-solving skills.
• Good coordination, customer service, and team management abilities.
• Proficiency in MS Excel, CRM software, and reporting tools.

Preferred Candidate Profile

• Candidates with experience in residential real estate projects will be preferred.
• Ability to handle customer escalations and manage multiple tasks efficiently.
• Strong customer relationship management and follow-up skills.

Interested candidates can share there CV to [email protected] or whatts app to 9663971343

Pay: ₹45,000.00 - ₹60,000.00 per month

Benefits:

• Provident Fund

Work Location: In person