Senior Executive - Customer Service

Job Summary

Senior Executive - Customer Service - Pune, Maharashtra, India.

Responsibilities

• Manage end-to-end customer service operations, ensuring timely and accurate response to customer inquiries and service requests
• Act as the primary point of contact for key clients, maintaining strong customer relationships and ensuring high satisfaction levels
• Coordinate with sales, operations, pricing, finance, and external stakeholders to ensure smooth execution of services
• Support the sales team with client servicing, follow-ups, quotation coordination, and order execution
• Oversee order processing / shipment coordination / documentation, ensuring accuracy and compliance with company procedures
• Collaborate with internal teams to resolve operational challenges and improve service delivery
• Maintain regular communication with customers regarding service updates, delays, and resolutions

Skills, knowledge expertise

• Minimum bachelor s degree in business or management, master s degree in relevant field is preferred
• Minimum 3-5 years of professional and customer service experience in the field of general freight, freight forwarding business
• Strong service and customer orientation
• Convincing personality with a confident manner and a solution-oriented way of working
• Ability to work in a team and strong organizational skills
• Good written and spoken English as well as MS Office skills

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.