Senior Executive - Customer Service

About the Company:

A globally recognized leader in Insurance, known for its commitment to delivering exceptional products and services to clients worldwide. With a strong presence in over [number] countries, we are dedicated to innovation, customer satisfaction, and excellence.

To apply, call HR Lakshya at 8448812853

We are seeking a highly motivated and customer-focused individual to join our dynamic Customer Service team. The successful candidate will be responsible for providing top-notch support to our clients, addressing their inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer issues, complaints, and concerns with a focus on customer satisfaction.
• Provide product and service information to customers.
• Collaborate with internal departments to address and resolve complex issues.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities for process improvements and contribute to team efficiency.

Qualifications:

• Bachelor's degree in any discipline or equivalent experience.
• Proven experience in a customer service role, preferably in an international environment.
• Excellent communication skills in [language(s)].
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work in a fast-paced environment and handle multiple tasks.