Senior Executive - Customer Service Support

Location: Mehsana, India

Department Responsibility

• Coordinate with all sales units from order receipt to execution.
• Communication and coordination with the Process Team and All SU s on technical requirements.
• Order booking into system (following all processes for approval).
• Generate and release order acknowledgement to All SU s. Release order to production.
• BIS and End Customer Registration as per Plan.
• Communication to All SU s on status of all orders.
• Coordination with production and QA for the delivery precision for all customer orders.
• Coordinate with All SU s and PU for all dispatches to customers including logistics.
• Coordinate with direct purchase team for raw material requirements for all customer orders.
• Coordinate for Customer Surveys and feedback from all customers.
• Responsible for documentation of all customers and follow the proper distribution and dispatches of the documents to the customers and All SU s.
• Ensuring the correctness of Customer Order and order acknowledgement. CITP approval / customer clearance, etc. Responsible for record keeping.
• Coordinate customer visits. Coordinate Service & Product related customer complaints.
• Follow all statutory requirements of the company.
• Relevant Customer information / communication to be passed on to all stakeholders in plant.
• To prepare PTR (Product Track Record) data for different product accounts under PU.
• To develop statistical tools for Monthly/quarterly order analysis for management review.
• To develop statistical tools for Monthly enquiry analysis.
• MIS Updating.

EHS Responsibility

• Carry out activities to demonstrate EHS leadership and act as a role model.
• Work according to Alleima Safety Principles towards the vision of zero harm.
• Ensuring all actions in the department are in the direction of achieving the company s qualitative & quantitative targets.
• Ensure the department working & maintaining record as per the ISO 9001, ISO 45001

Authority & Accountability

Authority

• Escalate to SCM Manager if customer requirements are not fulfilled.
• Have authority to stop unsafe process, work, task or behavior to prevent any potential harm to the people, environment or property.

Accountability

• Bringing solutions by being proactive and taking the initiative at work.
• Being empathetic and work closely with All stakeholders.

Required Competencies

• Alleima Business Understanding
• Good Communication skills to communicate effectively with SU
• Knowledge of stainless-steel tube products & sizes
• Planning
• Understanding Applicable Spec and Product requirements

Experience

• 3 to 7 years

Education

• Degree in Mechanical Engineering

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.