Senior Executive Dispatch

Position: Senior Executive – Dispatch

Location: Chennai (In person)

Department: Operations

Industry: Healthcare / Medical / Pharma

Company: MrMed

About MrMed

At MrMed, we are on a mission to make specialty healthcare more accessible and affordable. As India's leading digital pharmacy for super-specialty medicines, we support patients across the country with timely access to life-saving medications and compassionate care.

We believe our people are our greatest strength. We foster a culture built on trust, ownership, collaboration, continuous learning, and customer-first thinking. Every team member plays a meaningful role in improving the lives of patients, and we encourage innovation, accountability, and personal growth in everything we do.

Job Summary

We are looking for an experienced Senior Executive – Dispatch to join our Operations team. The ideal candidate will have strong experience in e-commerce or high-volume logistics operations and a passion for delivering an exceptional customer experience.

In this role, you will be responsible for managing the end-to-end dispatch process, coordinating with courier partners, ensuring timely order movement, resolving dispatch-related challenges, and driving operational excellence. You will work closely with warehouse, customer support, and logistics teams to ensure every order reaches customers accurately and on time.

Key Responsibilities

• Manage the daily dispatch operations and ensure smooth movement of customer orders.
• Coordinate with courier partners to ensure timely pickups and efficient deliveries.
• Select the most suitable courier partner based on serviceability, turnaround time, reliability, and customer experience.
• Monitor dispatch performance and proactively address delays or operational issues.
• Ensure order accuracy before dispatch to minimize customer complaints, delivery failures, and return-to-origin cases.
• Handle urgent and priority shipments with speed and ownership.
• Track and update dispatch status for all orders, including manual and non-API shipments.
• Work closely with warehouse, inventory, and customer support teams to ensure seamless order fulfillment.
• Ensure all dispatch activities are carried out in line with company policies and standard operating procedures.
• Identify opportunities to improve dispatch processes, reduce operational bottlenecks, and enhance efficiency.
• Analyze dispatch trends and prepare regular operational reports to support business decisions.
• Support new process implementation and contribute to continuous improvement initiatives.
• Guide and mentor junior team members by sharing best practices and promoting a collaborative work environment.

What We're Looking For

• Bachelor's degree in any discipline.
• Experience in dispatch, logistics, warehouse operations, or e-commerce fulfillment.
• Strong understanding of courier operations, shipment tracking, and last-mile delivery processes.
• Experience working with multiple courier partners and logistics platforms.
• Good analytical and problem-solving skills with strong attention to detail.
• Ability to prioritize tasks and work effectively in a fast-paced environment.
• Excellent coordination and communication skills.
• Proficiency in Microsoft Excel and warehouse or order management systems.
• A proactive mindset with a strong sense of ownership and accountability.

Preferred Background

• Experience in an e-commerce, healthcare, pharmacy, retail, or supply chain environment.
• Exposure to dispatch management systems, courier aggregators, and operational dashboards.
• Experience collaborating with cross-functional teams to improve customer experience and operational efficiency.

Pay: ₹28,000.00 - ₹35,000.00 per month

Benefits:

• Provident Fund

Work Location: In person