Senior Executive / Executive - Front Office

Job details

Job titleSenior Executive / Executive - Front Office

Employment typePermanent

Number of openings1

Seniority levelExecutive

Job functionHospitality

Preferred work modeWork from office

Preferred Location

Nashik

Job description

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Location: Beyond by Sula Resort / The Source

Position Overview:
Are you a people person who loves creating memorable experiences? Join us at Beyond by Sula Resort / The Source as a Senior Executive / Executive at the Front Office and be the face of our fantastic guest experience. Your mission: make every guest feel special, from the moment they walk through our doors!

Key Responsibilities:

• Be the Superstar of First Impressions: Greet every guest with a smile and a refreshing welcome drink.
• Smooth Operator: Ensure our front office runs like a well-oiled machine every day.
• Room Magic: Coordinate with housekeeping to make sure rooms are sparkling clean and ready on time.
• Guest Whisperer: Promote and upsell our beautiful guest rooms with ease.
• Welcome Wagon: Send courteous messages to guests the day before they check in.
• Health Guru: Record temperatures and check vaccination statuses of arriving guests.
• Check-In & Check-Out Pro: Make these processes as smooth and hassle-free as possible.
• Spa Enthusiast: Drive spa revenues by promoting our relaxing services.
• Feedback Collector: Gather guest feedback and turn it into glowing reviews on TripAdvisor.
• Phone Friend: Answer calls and make sure guest requests are fulfilled promptly.
• Money Minder: Follow up on any pending credit amounts with guests.
• Paperwork Ace: Submit C forms for foreign tourists within 24 hours of check-in.
• Reporting Rockstar: Create and send out monthly reports like a pro.
• Billing Boss: Accurately file NC bills.
• Night Owl: Conduct precise night audits.
• Special Requests Master: Screen arrivals in advance to ensure all special instructions and room allocations are perfect.
• Lobby Lookout: Keep the lobby looking fabulous and welcoming.
• Stationery Stocker: Ensure all stationery and accessories are well-stocked.
• First Aid Keeper: Keep the first aid box up to date and ready.
• Complaint Resolver: Address and escalate all guest complaints immediately.
• Team Leader: Ensure the duty roster is in place and shared with the team.
• Shift Shifter: Update the log messages properly in each shift.
• Real-Time Checker: Ensure real-time check-in and check-out.
• Music Maestro: Play lobby music that fits the vibe as per SOP.

Qualifications:

• Proven experience in a similar role within hospitality.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficient in using front office software and systems.

For applications please share your resumes with - [email protected] or connect on - 7796665426

hashtag

Type Something

Organisation details

CompanySula Vineyards Limited

DepartmentHospitality

Sub departmentFront Desk

DesignationSenior Executive - Front Desk

RegionWest

BranchNashik

Candidate requirements

Experience(years)2 - 3 yrs

QualificationDiploma, Other Qualifications

Skills

Front office

communications