Senior Executive / Executive (Programme Management and Student Support)

This is a 1-year contract role, with potential renewal or conversion based on performance and organisational headcount.

Working Hours:

• 8am to 5.30pm
• 10am to 7.30pm (2 to 3 days a week)

Programme Management

Pre-Term Commencement

• Plan and conduct students’ orientation.
• Manage Student Learning Management System for students and teaching staff. (include creation of account, module enrolment and de-activation of inactive students etc)
• Monitor students' term enrolment and provide advice on their pathway and ensure accurate module enrolment in the Student Management System.
• Ensure course invoices are sent to students and monitor payment.
• Assigned and informed students on tutorial groups (if required).
• Monitor student pass validity to ensure international students have a valid student pass.

During Term

• Monitor students' attendance and meet students with low attendance.
• Liaise with University partners on students' administrative matters. (For university programmes)
• Conduct Staff-Student Liaison meeting with faculty and university partners.
• Conduct regular class visits.
• Reconcile and process royalty payment to university partners.
• Plan reassessment dates and liaise with exam department on assessments related matters.

Post Term Commencement

• Ensure End of Course Evaluations are done for modules conducted.
• For graduated students: ensure that student pass are cancelled and status in the Student Management System is updated.
• Assist in the organizing of students' graduation ceremony.

Student Support

• Process and provide course counseling to students’ deferment, withdrawal, program transfer request, etc.
• Attend to students' enquiries (walk-in I emails/PSB mobile app) and Hive service.

Others

• Any other ad-hoc duties as required by the company from time to time.
• Support in Open-house or other events as required.

Requirements

• Degree holder in any discipline with 3-4 years of experience
• Good team working skills and a flexible approach to delivering team results.
• Ability to plan, prioritize and organize own work independently to achieve agreed results and, at times, under pressure.
• Good Oral and written communication skills and ability to liaise and network with internal and external stakeholders.
• Excellent administrative and organizational skills with good level of numeracy, accuracy and attention to detail.
• Good understanding of higher education qualifications in Singapore and Internationally will be an added advantage.
• Good working knowledge of Microsoft Office applications including Word, PowerPoint and Excel.
• Knowledge and experience in using resource optimization tools will be advantageous.