Senior Executive-Google Workspace & IT

Key Responsibilities:1. Google Workspace Administration

• Manage Google Workspace users, Organizational Units (OUs), groups, licenses, aliases, and administrative roles.
• Manage user lifecycle processes including onboarding, role/department changes, suspension, account recovery, and employee offboarding.
• Configure and maintain Google Workspace policies, settings, and organizational structures.
• Manage Google Groups, including ownership, membership, posting permissions, external members, and access controls.
• Manage Gmail, Google Drive, Shared Drives, Google Meet, Calendar, and other Google Workspace services.
• Monitor Workspace storage, licensing, inactive accounts, service usage, and overall platform health.
• Maintain appropriate documentation of Workspace configurations, policies, and administrative procedures.

2. Identity & Access Management

• Implement and monitor MFA, password policies, access controls, session controls, and account security policies.
• Apply least-privilege principles across users, applications, devices, and administrative accounts.
• Manage delegated administration and review privileged/admin accounts periodically.
• Review user and group access to systems, applications, Shared Drives, and confidential information.
• Manage access revocation during employee exits, transfers, and security incidents.
• Support identity and access integration with other organizational systems where required.

3. Gmail & Email Security

• Manage Gmail security and organizational email policies.
• Configure and monitor SPF, DKIM, and DMARC.
• Manage anti-spam, anti-phishing, malware protection, quarantine, and email security policies.
• Investigate phishing emails, malicious attachments, suspicious links, spoofing, and compromised accounts.
• Support email security investigations and implement preventive controls.
• Monitor email-related security alerts and unusual activity.

4. Google Drive, Shared Drives & Data Security

• Manage Google Drive and Shared Drive permissions, ownership, access, and external sharing.
• Ensure confidential and restricted information is accessible only to authorized users.
• Monitor and control external sharing of organizational data.
• Implement appropriate controls for sensitive information, including:
• Student records
• Examination and assessment data
• Employee/HR information
• Financial information
• Restricted academic/study materials
• Intellectual property
• Confidential management documents
• Implement and monitor Google Workspace DLP policies.
• Investigate unauthorized access, sharing, downloading, modification, or deletion of sensitive information.

5. Google Vault, Retention & Recovery

• Manage Google Vault policies for retention, legal holds, search, and eDiscovery requirements.
• Implement and maintain organizational data-retention policies.
• Support recovery of users, files, emails, and other Workspace data using available recovery mechanisms.
• Coordinate with approved backup solutions/vendors where third-party Google Workspace backup is implemented.
• Ensure retention and recovery processes align with organizational requirements.

6. Endpoint & Chrome Management

• Manage Google Workspace Endpoint Management and Chrome security policies.
• Enroll and manage organizational devices.
• Configure device security, compliance, application, browser, and access policies.
• Monitor device compliance and investigate non-compliant or compromised devices.
• Support device encryption, patching, security updates, remote lock/wipe, and lost/stolen device response.
• Manage Chrome browser policies, extensions, permissions, and security controls.

7. Third-Party Applications & Integrations

• Review and control third-party applications connected to Google Workspace.
• Monitor and manage OAuth access, API permissions, application access, and delegated permissions.
• Assess applications requesting access to organizational data.
• Remove or restrict unauthorized, unnecessary, or high-risk applications.
• Support Google Workspace API and automation integrations where required.

8. Security Monitoring & Incident Response

• Monitor Google Workspace security alerts, audit logs, login activity, administrative activity, and suspicious behavior.
• Investigate compromised accounts, phishing incidents, unauthorized access, data leakage, and other security events.
• Support incident response, containment, remediation, and post-incident documentation.
• Assist with VAPT, vulnerability remediation, security audits, compliance activities, and security assessments.
• Maintain appropriate security logs, reports, incident records, and evidence.
• Escalate significant security incidents to the IT / Network & Security Manager.

9. IT Support & User Support

• Provide first/second-level technical support for desktops, laptops, printers, software, peripherals,and common IT issues.
• Diagnose and resolve hardware, software, operating system, connectivity, and application issues.
• Install, configure, update, and maintain computers, applications, and IT equipment.
• Provide user support for Google Workspace and other organizational IT systems.

10. IT Infrastructure & Network Support

• Support LAN, Wi-Fi, VPN, firewall, internet connectivity, and basic network troubleshooting.
• Assist with network configuration, monitoring, troubleshooting, and documentation.
• Support Windows/Linux systems and basic server administration where required.
• Coordinate with the Network & Security Manager on infrastructure and security issues.
• Coordinate with ISPs, hardware vendors, software vendors, and other external service providers.

11. IT Asset & Device Management

• Maintain IT asset inventory and device records.
• Manage device allocation, return, replacement, repair, and disposal processes.
• Support employee onboarding and exit processes from an IT perspective.
• Ensure devices are appropriately configured, secured, and assigned to authorized users.
• Maintain records of hardware, software licenses, warranties, and IT equipment.

12. Backup, Endpoint Security & IT Security

• Support organizational backup and recovery processes.
• Monitor and maintain endpoint security, antivirus/EDR, patching, and security controls.
• Assist in vulnerability identification and remediation.
• Support implementation of security policies, standards, and technical controls.
• Assist in periodic security reviews and audits.

13. IT Documentation & Process Management

• Maintain IT documentation, SOPs, configuration records, access matrices, asset records, and service reports.
• Document recurring issues, solutions, changes, and incidents.
• Follow appropriate change-management and approval processes for significant system or security changes.
• Identify opportunities to automate repetitive IT administration and improve operational efficiency.

Qualifications & Skills Required:

• Bachelor's degree in computer science, Information Technology, Computer Applications, or a related discipline.
• 25 years of experience in Google Workspace administration, IT support, system administration, endpoint management, information security, or a similar role.
• Candidates with strong hands-on Google Workspace administration experience combined with IT infrastructure/security exposure will be preferred.
• Strong troubleshooting and problem-solving ability
• Good understanding of IT security and access management
• Attention to detail and data confidentiality
• Ability to investigate and resolve technical/security incidents
• Good documentation and process discipline
• Ability to work independently and manage multiple priorities
• Strong communication and user-support skills
• Willingness to learn new technologies and systems

What We Offer

• Opportunity to architect and scale a future-focused, industry-integrated higher education ecosystem.
• Competitive compensation with performance-linked incentives.
• Leadership role in a rapidly growing national skills and university platform.
• A collaborative, mission-driven environment.
• The opportunity to create a measurable impact on employability and workforce transformation at scale.