Senior Executive II

• Ensure all customer enquiries, orders, service needs and complaints are attended with quality service level, respond where appropriate or direct to relevant functional department.
• Ensure all customer enquiries, orders, service needs and complaints are attended with quality service level, respond where appropriate or direct to relevant functional department.
• Accurately & timely entry of customer orders in SAP in accordance with established FME processes and policies.
• Equip with company’s products and services knowledge.
• Liaise with other functional department to ensure on time order fulfilment
• Provide timely & accurate stock status & feedback to Customers.
• Share appropriate Information related to order processing & order fulfilment to all Internal/External Customers.
• Ensure all service failure is recorded accurately into the Issue Management system. Work together with appropriate functional department to provide corrective and preventive action in a timely and efficient manner.
• Escalate all Product Complaints to the relevant people in the Quality organization.
• Ensure accurate SAP master data relating to order entry, such as customer master, pricing condition and customer material information record are well-maintain at all time.
• Ensure all customer service activities including documentation and record keeping, are conducted within the frame work of the FME of business conduct and applicable laws.
• Ensure Statutory Compliances are adhered to.
• Help in Statutory Audit.
• Proper e-filing & recordkeeping of all documents related to order processing.

MINIMUM REQUIREMENT Education Level Major/Field of Study Bachelor’s Degree

Graduation

Experience MINIMUM WORK EXPERIENCE Experience Details Minimum 3 years of experience

Should have at least 3 years of working experience in customer service; order processing, (O2C)

Essential Skills And Abilities

• Customer order process and SAP/ERP knowledge. – SD module
• Good communication skills with fluent in English
• Computer literate with good knowledge of using MS Excel
• Detail oriented, Hardworking, Process driven, Multi-tasking and work well under pressure