Senior Executive - IT Support (Pharma)

Role & responsibilities

• Ensure all site infra is up and running and there is no business disruption due to IT Infra
• Provide first-level support for desktops, laptops, printers, barcode scanners/printers, and other end-user devices.
• Ensure proper functioning of systems used in production, packaging, and laboratory areas (e.g., CHROMELEON, CDS, PLC/SCADA).
• Maintain backup logbooks day to day basis.
• Coordinate with vendors for hardware/software issues.
• Support end-users with application and system issues.
• Support user department team in pharmaceutical validation procedures (IQ/OQ/PQ) and QMS processes.
• Publish periodic updates of site IT related support tickets and projects to IT leadership.
• Good understanding of network infrastructure, LAN/WAN, firewalls, and VPN configurations.
• Knowledge of Windows, Active Directory, O365, and backup management tools.
• Hands-on experience in GMP-regulated systems, 21 CFR Part 11 compliance, and data integrity requirements are desirable.
• Documentation skills in compliance with GxP and SOPs.