Senior Executive-MIS

Job Description: Sr Executive - Management Information Systems (MIS)-Operations
Position Overview
The Operations MIS Analyst is responsible for collecting, analyzing, and reporting operational metrics to support strategic decision-making and continuous process improvement. This role bridges raw data and operational execution by turning complex operational datasets into actionable dashboards, regular performance reports, and data-driven insights.
Key Responsibilities
MIS Data Management & Daily Reporting

• Report Generation: Extract, scrub, and consolidate data from multiple operational platforms to prepare and distribute daily, weekly, and monthly MIS reports.
• Database Maintenance: Update and maintain internal databases, performance trackers, and rosters to ensure 100% data integrity and consistency.
• Process Automation: Streamline repetitive data entry and reporting processes using basic automation tools like Excel Macros or Power Query.
• Data Management & Maintenance: Extract, clean, and consolidate operational data from multiple systems (ERP, CRM, WMS, databases) into centralized operational reports.
• Dashboard & Report Generation: Design, build, and maintain automated daily, weekly, and monthly operational dashboards, tracking KPIs like throughput, downtime, SLA compliance, and yield.
• Performance & Variance Analysis: Analyze operational trends, highlight operational bottlenecks, track cost variances, and evaluate productivity against defined targets.
• Process Improvement: Collaborate with operations leads to identify process inefficiencies, root causes for delays, and revenue/cost-leakage points.
• Data Governance & Integrity: Conduct regular data audits to ensure accurate reporting, consistency across departments, and prompt resolution of data discrepancies.
• Stakeholder Reporting: Prepare ad-hoc reports and present data insights to senior leadership to guide resource allocation and operational strategy.

Operational Coordination

• Operational Insights: Present data trends and performance metrics to operations managers and executives, acting as a strategic advisor on efficiency improvements.
• Cross-Functional Communication: Partner with Data Science, Operations, and IT teams to align reporting assumptions with broader organizational timelines.
• Escalation Support: Promptly escalate network outages, system downtimes, or technical issues to the IT department to minimize operational downtime.

Qualifications & Skills

• Experience: 1 - 3 years of operational experience in MIS, data handling, preferably within a Health Insurance, Contact Center, BPO, or shared services environment.

• Technical Skills:

• Strong command of Microsoft Excel (Advanced formulas, VLOOKUP, Pivot Tables, Countifs, Conditional Formatting etc..).

• Familiarity with basic SQL queries or Google Sheets integration is a distinct advantage.

• Interpersonal Skills: Assertive communication skills to effectively drive schedule compliance with operations floor supervisors.

• Education: Graduate degree in any stream (B.Com, BBA, B.Sc, or a related field requiring data management)