Senior Executive, Operations Administration

Job Descriptions:

• Provide operational and administrative assistance to ensure smooth daily operations to support collections and recoveries strategic planning.

• Process internal requests for system updates and posting transactions to ensure records remaincurrent, complete and reliable to support decision making, operational monitoring and reporting accuracy.

• Review data for errors, correct any discrepancies and check output for accurate capturing.

• To facilitate requests on issuance of official letters, notices and reminders to customers in accordance with established template, timeline and Bank’s standard.

• Build and maintain collaborative relationships with internal stakeholders to ensure seamless coordination and efficient issue resolution and timely delivery service.

• Support management in preparing reports, summaries and documentation required for monitoring, and reviews.

• Assist in identifying and implementing process improvement and automation initiatives to enhance operational efficiency, strengthen internal controls and improve service quality.

Requirements:

• 2 to 3 years’working experience in service and operational support, administrative coordination, preferably in a banking or financial institution.
• Exposure in managing payment requests and handling credit card and loan system update.
• Hands-on experience in issuing letters, notices and reminders, ensuring adherence to documentation standards.