Senior Executive - Operations

Senior Executive Operations | Sort Center

Role Summary

Own and manage an assigned department within the Sort Center , ensuring smooth end-to-end operations, productivity, quality, SLA adherence, manpower utilization, and timely execution of daily business plans.

Key Responsibilities

• Take end-to-end ownership of the assigned department and manage daily shift operations.
• Lead the team and ensure effective manpower deployment, productivity, and performance .
• Plan resources and capacity based on volume/CAP fluctuations and operational requirements.
• Monitor key metrics including SLA, CPT, productivity, quality, throughput and process adherence .
• Ensure adherence to SOP, safety, quality, compliance and audit standards .
• Identify operational gaps, conduct RCA , and drive corrective/preventive actions.
• Drive process improvement, Kaizen and cost optimization initiatives.
• Manage shift handovers, daily reviews and operational escalations .
• Coordinate with upstream/downstream teams and stakeholders to ensure smooth flow of shipments.
• Monitor manpower availability, absenteeism, training and team performance .
• Ensure timely resolution of customer, vehicle and operational escalations .
• Maintain a safe, disciplined and positive workplace while driving team engagement and ownership.

Key KPIs

Department Productivity | SLA/CPT | Throughput | Quality | Process Adherence | Manpower Utilization | Capacity | Safety | Cost | Audit Compliance | RCA Closure

Experience

25 years in Sort Center / Warehouse / Logistics / Fulfilment Operations with experience in department or shift management and team leadership .

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