Senior Executive - Operations

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Senior Executive Site Operations

Role Summary

Own end-to-end shift operations, ensuring productivity, SLA/CPT, quality, process adherence, manpower availability, customer fulfillment, and timely escalation resolution .

Key Responsibilities

• Own shift operations and drive productivity, SLA CPT performance .
• Monitor CX CPT, Dock CPT, 3P CPT, TX CPT NTBDR and take corrective actions.
• Ensure process adherence, SOP, Quality, UPP, Space Design Audit compliance.
• Conduct RCA CAPA for operational misses and ensure timely closure.
• Plan manpower and floor requirements based on CAP/volume fluctuations; monitor absenteeism attrition.
• Ensure vehicle placement and fulfillment of customer requirements.
• Drive floor training, 555 Audits, safety and healthy workplace practices .
• Motivate teams and build a culture of ownership, accountability and performance .
• Manage Operations, Customer, 3P Vehicle escalations and ensure timely resolution.
• Coordinate with cross-functional teams to maintain smooth and efficient site operations.

Key KPIs

Productivity | SLA | CPT | Quality | Process Adherence | Audit | Manpower Utilization | Vehicle Placement | Customer Fulfillment | Escalation TAT | RCA Closure

Experience

25 years in Site Operations / Warehouse / Logistics / Fulfilment / Last-Mile Operations, with strong exposure to shift management, manpower planning and operational metrics .

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.