Senior Executive - People Services

Job Title: Senior Executive - People Services

Skills: Experience in managing employee lifecycle transactions and HR administration processes.

Experience: Minimum 2–4 years of experience in HR Operations, Shared Services or Employee Administration.

Location: Alabang, Muntinlupa City

We at Coforge are hiring a Senior Executive - People Services with the following skillset:

• Hands-on experience managing employee lifecycle transactions and HR administration processes.

• Experience in Singapore Work Pass administration is required.

• Good understanding of the Singapore Employment Act and HR compliance requirements.

• Experience handling employee enquiries and case management through ticketing platforms.

• Proficiency in Microsoft Excel and Microsoft Office applications.

• Experience with SuccessFactors Employee Central or similar HR systems is preferred.

Responsibilities:

Employee Lifecycle Management

• Manage and support end-to-end employee lifecycle activities, including onboarding, employee movements, transfers, confirmation, leave of absence, contract administration and offboarding.

• Ensure employee records and HR documentation are accurately maintained in accordance with company policies and regulatory requirements.

• Coordinate and validate employee data changes to ensure accurate processing across downstream HR functions, including payroll and benefits administration.

Work Pass Administration & Compliance

• Administer the full spectrum of MOM Work Pass activities, including applications, renewals, cancellations and status tracking.

• Ensure compliance with MOM regulations and support work pass audits where required.

• Maintain a strong understanding of the Singapore Employment Act and provide guidance on operational HR matters within established policies and procedures.

HR Service Delivery & Case Management

• Act as Level 1 support for employee and manager enquiries through the HR ticketing platform.

• Manage HR cases and requests within agreed service levels, ensuring timely and accurate resolution.

• Escalate complex cases to relevant HR stakeholders and follow through to closure.

• Deliver a positive employee experience through responsive and professional HR support.

HR Systems & Data Management

• Perform HR transactions and data maintenance within HR systems such as SuccessFactors Employee Central.

• Support data validation, reconciliation and quality checks to maintain HR data integrity.

• Assist in user acceptance testing (UAT), system enhancements and process changes where required.

Reporting, Governance & Continuous Improvement

• Support HR reporting, audits and compliance activities.

• Prepare HR operational reports and documentation as needed.

• Identify opportunities to streamline processes, improve service delivery and enhance operational efficiency.

• Participate in HR projects and continuous improvement initiatives.